Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Hi, I’m

John Lane

Summary

I have always enjoyed being od assistance to others. In my role as an Uber Partner I utilised my skill set of excellent customer service to all which includes my experience as Hotel Receptionist . I gained an appreciation of cultures different from my own and was able to relate to passengers of non Australian backgrounds in a respectful and courteous manner and found this incredibly rewarding. In my former role as an Australian Soldier I gained insight as to what it means to be a part of the ANZAC spirit to serve my country and play my part in the defence of our citizens.

Overview

42
years of professional experience

Work History

UBER Australia

Uber Partner
02.2016 - 02.2023

Job overview

  • Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness and customer service.
  • Optimized profitable time by anticipating surge areas, targeting highly trafficked sectors and daisy-chaining rides.
  • Picked up riders at designated locations and greeted upon vehicle entry.
  • Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.

Quest Inn Apartments

Front Desk Receptionist
06.2006 - 12.2014

Job overview

  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Used internal software to process reservations, check-ins and check-outs.
  • Collected room deposits, fees and payments.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Entered customer data into room system and updated information whenever patrons changed rooms.

Commonwealth Serum Laboratories (CSL)

Supervisor of Operations
02.2002 - 02.2004

Job overview

  • Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
  • Devised processes to boost long-term business success and increase profit levels.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Identified and resolved unauthorized, unsafe or ineffective practices.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
  • Investigated and resolved departmental non-conformances.
  • Advanced productivity KPIs by leading trainings on procedures and safety practices.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.

Australia Defence Force (ADF)

Enlisted Soldier
03.1981 - 03.1988

Job overview

  • Oversaw utilities manual records to perform stock control and accounting duties.
  • Advised [Job Title] on operations, intelligence and risk assessments in daily briefings.
  • Upheld code of conduct and maintained professionalism in stressful situations.
  • Coordinated with unit leadership and direct superiors for tasking and managed subordinates to execute.
  • Trained in conflict resolution among subordinates, equals and superiors.
  • Maintained awareness of subordinates' personal problems and shortcomings, supporting personal and professional growth.

Education

Ridley College University of Melbourne

Bachelor of Arts from Theology
02.1997

Skills

  • Defensive Strategies
  • Passenger Security
  • Business Documentation
  • Wheelchair Assistance
Availability
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Timeline

Uber Partner

UBER Australia
02.2016 - 02.2023

Front Desk Receptionist

Quest Inn Apartments
06.2006 - 12.2014

Supervisor of Operations

Commonwealth Serum Laboratories (CSL)
02.2002 - 02.2004

Enlisted Soldier

Australia Defence Force (ADF)
03.1981 - 03.1988

Ridley College University of Melbourne

Bachelor of Arts from Theology

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John Lane