John Lanser
Blayney,Australia
Summary
Dedicated Team Leader in SIL house with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality.
Quality Assurance background with Nestle Australia and currently employed by Surround supports as Team leader in SIL house with 3 clients and numerous staff to support and coach.
Currently studying Mental health 4.
Overview
18
18
years of professional experience
Work History
Team Leader Supported Independent Living
Surround supports
2022.06 - Current
- Offered training and support to keep team members motivated and working toward objectives.
- Delegated daily tasks to team members to optimize group productivity.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional client service.
- Reviewed completed work to verify consistency, quality and conformance.
- Maintained positive working relationship with fellow staff and management.
- Assessed company operations for compliance with safety standards.
- Liaise with clients on issues and promote choice and capacity.
- managed appointments, including making, attending and follow up.
- have internal auditing training, worked with Management to prepare SIL houses for NDIS audit.
- Liaise with other services providers, family and stakeholders.
- Ensure clients are supported to make choices on their day-to-day needs.
- Provide support to people with disabilities in areas such as personal care, health and well-being, accessing the local community, learning independent living skills and implementation of all supports in accordance to their NDIS plan.
Quality Assurance Specialist
Nestle Purina Petcare
2006.01 - 2022.06
- Consulted with management and personnel to educate on QA standards.
- Monitored QA procedures for adherence by employees, notifying personnel of non-compliance issues.
- Collaborated with management to discuss effective plans for resolving major quality problems.
- Contributed to business growth by confirming customer satisfaction with service and quality.
- Increased process improvement initiatives by troubleshooting problems for corrective action to boost functionality and workflow.
- Trained end users on software and hardware functionality, best practices and protocols.
- Secured positive customer experiences while executing effective quality assurance practices.
- Determined training needs of staff and organized training interventions to achieve quality standards.
- Trained end-users on software and hardware functionality, best practices and protocol.
Education
High School Diploma -
Orange High School
Orange11.1983
Skills
- Client Support
- Experience in Leadership
- Issue Resolution
- Shift Scheduling
- Evaluating Employee Work
- Overseeing Daily Activities
- Problem-Solving
- Documentation and Reporting
- SOP Adherence
- Attention to Detail
- Performance Management
- Sampling
- Correction action planning
- Vendor and Client Relations
- Quality Assurance
- Problem-solving skills
- Understanding of evaluation methodologies
- Sound decision-making abilities
- Safety procedures
- Inspections and audits
- Laboratory computer systems
- Medical Recordkeeping
- Conflict Resolution
- Data Management
Timeline
Team Leader Supported Independent Living
Surround supports
2022.06 - Current
Quality Assurance Specialist
Nestle Purina Petcare
2006.01 - 2022.06
High School Diploma -
Orange High School
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