John Le
Melbourne,VIC
Summary
Successful at excelling in fast-paced, competitive banking environments. Good sales and customer service abilities paired with in-depth knowledge of bank products and services. Proficient in updating accounts, processing transactions and coordinating records.
Overview
4
4
years of professional experience
Work History
SERVICING BANKER
NAB
10.2023 - Current
- CITI Migration specialist banker - Multi skilled banker, assisting customers with integration into NAB banking products
- Led training programmes for both new hires and existing employees, ensuring consistent adherence to industry best practices across CITI migration department
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Educated customers on online banking and mobile banking applications and performed banking account maintenance
- Managed escalated phone calls by applying conflict resolution skills and extensive knowledge of bank policies, products, and services.
Senior Shift Supervisor
Supercheap Auto
06.2020 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organise workflows.
- Supervised store operations, including opening and closing, banking and finances, inventory management, employee schedules and timecards
- Developed a working knowledge of products and developments in the automotive industry to provide current recommendations on products and services
- Communicated with unsatisfied customers, providing logical and quick solutions to increase customer satisfaction
Retail Assistant
Australia Post Office
10.2019 - 04.2020
- Managed the processing of incoming mail, ensuring accurate sorting, scanning, and distribution within designated timeframes.
- Kept up-to-date with changes in postal regulation codes ensuring that the office was always in compliance with all policies.
- Contributed to a positive work environment with proactive teamwork and open communication channels.
- Consistently met or exceeded sales targets for additional postal products such as stamps or money orders through proactive promotion during transactions.
Education
Bachelor of Business - Finance And Economics
RMIT University
Melbourne, VIC11.2024
Bachelor of Science -
Monash University
Melbourne, VIC2020
Haileybury - Keysborough
Keysborough, VIC2018
Skills
- Project Management
- Customer Service-Oriented
- Leadership
- Communication
- Team Cooperation
Timeline
SERVICING BANKER
NAB
10.2023 - Current
Senior Shift Supervisor
Supercheap Auto
06.2020 - Current
Retail Assistant
Australia Post Office
10.2019 - 04.2020
Bachelor of Business - Finance And Economics
RMIT University
Bachelor of Science -
Monash University
Haileybury - Keysborough
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