John Adam Le Galloudec
San Remo,NSW
Summary
Experienced IT Systems Administrator with over 10 years of experience in ICT Industry. Excellent reputation for resolving problems with client satisfaction driven results. With a continued focus to develop my skills I have desire to expand and diversify my knowledge base.
Experienced Application Support with over 10 years of expertise in design, development and maintenance of complex software and management of server infrastructures and data centre operations across operating system platforms.
Determined to deliver best technical solutions to meet functional and business requirements. Diligent troubleshooter, with strong communication skills to interact effectively with employees and departments various IT environments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
IT Officer
Ebisglobal
02.2022 - 07.2024
- Maintained 24/7 availability for critical system support issues ensuring minimal disruption to day-to-day operations.
- Provided application support for in house software (Zool) for both employees and customer base.
- Provided application training and induction for clients.
- SCRUM Master for IT team and Dev team.
- Project tracking and collaboration with Dev team utilizing JIRA kanban and workflows.
- Task delegation and timeline management for projects.
- Updating and maintaining software support knowledge base and technical documents.
- Provided exceptional IT support for staff members, resulting in increased productivity.
- Collaborated with cross-functional teams on various projects, ensuring seamless integration of IT solutions.
- Implemented disaster recovery plans to minimise downtime during critical situations.
- Diagnosed complex technical issues quickly, providing timely resolutions that minimised downtime.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Created and terminated user's accounts from start to finish in business applications.
- Led technology selection and rollout, focusing on organisational planning and supplier service-level agreements.
- Upgraded outdated systems with modern technology, enhancing overall performance and reliability.
- Implemented robust data backup strategies, safeguarding crucial information from loss or corruption.
- Application support for client base.
- Led IT team meetings and ticket reviews.
- Targeted frequent raised issues and collaborated with Dev to resolve these common issues for clients.
LED/LCD IT Technician
Empowered Vision
02.2021 - 02.2022
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimising unexpected failures.
- Conducted on-site repair and installation of hardware and software.
- Led customer training and induction to new technology and products
- Established, repaired and optimised networks by installing wiring, cabling and devices.
IT Mobility Support Analyst
ISEC7 Group
03.2014 - 03.2020
- Enhanced customer satisfaction rates through detailed analysis of customer feedback data and subsequent improvements in service offerings.
- Reduced operational costs with a thorough analysis of vendor performance metrics and contract negotiations.
- Generated reports detailing findings and recommendations.
- Provided industry standards to mobile device management and security
- Provided 24/7 remote support for UEM devices and users.
- Configured policy and profiles to suit customer requirements
- Led remote install projects through to completion
- Compiled full technical documentation and topology for install projects
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Provided UEM application support for client base.
IT Officer
Forgacs Engineering Pty Ltd
03.2013 - 03.2014
ICT Services Helpdesk Officer
Catholic Care
03.2010 - 05.2012
Education
High School Diploma -
Glendale Technology High School
Glendale, NSWDiploma - IT Networking Administration
TAFE NSW - Glendale
Glendale, NSW11.2012
Skills
- Self starting with task and time Management
- Mobility support
- Hardware upgrades and installation
- Software upgrades and installation
- Application support
- Troubleshooting and diagnostics
- Disaster recovery
- BlackBerry UEM proficiency
- Software feasibility study
- Atlassian suite management
- Microsoft 365 administration
- Printer maintenance and install
- Warehouse inventory system support
- Stakeholder communications
- Desktop support
- Customer service
- Salesforce administration
- Record keeping and reporting
- Vendor relations
- Technical documentation
- Knowledge in full Microsoft Suite
- MobileIron environments
- Veeam administration
- SQL administration
- Windows support
- Virtualisation Technologies
- Business Analysis
Certification
- Certified BlackBerry Engineer
- Certified ISEC7 EMM Monitoring Suite Engineer
- Certified RedHat Linux Administrator
- Valid Forklift License
References
- Ian Woodward, Ebisglobal, Business Analyst, +61 419 464 863
- Mick Armstrong, Ebisglobal, IT Manager, +61 409 251 548
Timeline
IT Officer
Ebisglobal
02.2022 - 07.2024
LED/LCD IT Technician
Empowered Vision
02.2021 - 02.2022
IT Mobility Support Analyst
ISEC7 Group
03.2014 - 03.2020
IT Officer
Forgacs Engineering Pty Ltd
03.2013 - 03.2014
ICT Services Helpdesk Officer
Catholic Care
03.2010 - 05.2012
High School Diploma -
Glendale Technology High School
Diploma - IT Networking Administration
TAFE NSW - Glendale
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