John Le Son
Beveridge,Australia
Summary
Dynamic Security Officer Team Leader with extensive experience at SXP, excelling in emergency response and crowd management. Proven track record in incident reporting and maintaining safety standards, ensuring a secure environment. Recognized for superior customer service and effective personnel screening, contributing to a safer and more welcoming facility.
Overview
37
37
years of professional experience
Work History
Security Officer Team Leader
SXP
Melbourne, Vic
06.2024 - Current
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Inspected fire extinguishers to ensure they were properly charged and operational.
- Monitored surveillance cameras and responded to suspicious activity.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Checked for safety hazards and took corrective action when necessary.
- Performed first aid and CPR when necessary during emergency situations.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Assisted with crowd control during large events held at the facility.
- Maintained accurate logs of all security related activities.
- Responded to alarms and conducted investigations as required.
- Provided escorts for visitors as needed throughout the facility.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
Security Officer
The Security Hub
Melbourne, Australia
06.2023 - 06.2024
- Patrolled crowds during events to preserve order and promote security.
- Provided friendly and professional assistance to employees, visitors and customers.
- Offered customer service assistance to visitors, providing directions and information.
- Patrolled large commercial facility on irregular schedule to look for suspicious activities.
- Guarded entrances and exits against unauthorized entry.
- Detected suspicious behavior and prevented illegal activity.
- Patrolled assigned areas to detect suspicious activities and persons.
Passport Processing Officer
SERCO APO
Essendon, Australia
07.2022 - 05.2023
- Reviewed passports and immigration applications to verify adherence to requirements.
- Interaction with applicants, acceptance of applications and check for completion of application may be requested.
- Sending emails regarding additional documents if needed.
- Cross checked with list of documents as per visa category and verification of documents as per check list.
- Travel document processing including decision-making and recommendations on the eligibility of applicants for an Australian travel document eligibility and related issues.
- Perform other additional administrative duties such as minor IT issues as needed.
Customer Contact Officer
SERCO CENTERLINK
Essendon, Australia
04.2022 - 05.2023
- Answering inbound calls
- Reporting employment income
- Providing high quality Customer Service
- Complete administrative duties such as data entry
Mortgage Broker / Property
Wealth Partners Australia, Pty Ltd
Melbourne, Australia
01.2010 - 01.2020
- Identified and maximized sales opportunities, and increased customer retention rates.
- Established sales goals by forecasting annual sales quotas and projecting expected sales volume for existing and new financial products.
Business Owner
Le Son Enterprises Pty Ltd
Melbourne, Australia
01.2005 - 01.2010
- Marketing/ sales/ networking/Customer Service
- Lending/ investment advice and budget tracking, / sales/ networking/Customer Service
- Lead and conducted in depth analysis of business performance versus business goals
- Managed all financial aspects of the business and effectively managed client's budgets
Logistic & Quality Manager
Porsche Design
, Switzerland
01.2003 - 01.2005
- Quality control of each part before the assembly line production T1,T2 and T3
- Quality control before sales delivery & customer service management
Project Manager
Swatch Group
, Switzerland
01.1998 - 01.2003
- Project consisting at developing and easing spare parts supply and technical support electronically in the world Service
- Organization set up and infrastructure
- Head of the world Customer Service, ETA (Swiss movement manufacture), Grenchen (Switzerland)
- Head of the World Customer Service (Tissot, Certina, Mido, CK), Biel Switzerland
Head of Customer Service
Omega
, Switzerland
01.1995 - 01.1998
- In charge of 60 staff
- Turn over of 12 millions Swiss Francs / year
- Spare parts distribution and after sale service for the world service
- Organization Head of the Customer Service (Swiss market), Omega, Biel (Switzerland), on products and repairs.
Customer Service, Technical Instructor
Omega
, Switzerland
01.1994 - 01.1995
- Omega Switzerland, appointed head of the, Swiss market
- Service repair, contact clients, complaints handling and quality work flow control based on ISO quality Swiss standards.
Technical Instructor
Omega
, Switzerland
01.1992 - 01.1994
- Responsible of the Oceanian market: Australia, Singapore, KL, Indonesia, South Africa
- Responsible of European market for Spain, Italy and France
- Technical report and assistance to technical centers and subsidiaries, seminars, exhibition and sale assistance.
Technical Instructor
Swatch Group Australia
, Australia
01.1990 - 01.1992
- Appointed to set up a service and sales store at Myer Melbourne during that period.
Technical Instructor
Swatch Group
Biel, Switzerland
01.1989 - 01.1990
- Technical instructor Switzerland consisting of teaching international watchmakers on various new products and solving problems.
Education
CPP20218 - Certificate II in Security Operations
Melbourne Training College Pty Ltd
Melbourne05-2023
CPR First Aid HLTAID011
Melbourne Training College Pty Ltd
Melbourne05-2023
Security Licence Z37-820-00S
Melbourne Training College
Melbourne05-2023
Card No.2980209A-01
Working With Children Check
Melbourne, VIC05-2023
Licence IV - Financial Services
TAFE
Melbourne01.2021
Advance diploma - Financial Planning
Monarch Institute
Melbourne01.2018
Diploma - Financial Planning
TAFE
Melbourne01.2012
Diploma - mortgage management
TAFE
Melbourne01.2010
Ancient Clocks And Watches: Technology -
MIH Museum
Switzerland01.1989
Bachelor degree - commerce
La Bouloie
01.1988
CFC -
CAP , Watchmaking School
Le Locle, Switzerland01.1987
Skills
- First aid and CPR certified
- Incident reporting
- Emergency response
- First aid administration
- Crowd management
- Conflict resolution
- Superior customer service
- Personnel screening
- Staff management
- Premises patrol
Languages
- English, Advanced (C1)
- French, Proficient (C2)
- German, Intermediate (B1)
- Spanish, Elementary (A2)
Accomplishments
- Sxp Award
- Team Leader
- Punctual and focus to details
Timeline
Security Officer Team Leader
SXP
06.2024 - Current
Security Officer
The Security Hub
06.2023 - 06.2024
Passport Processing Officer
SERCO APO
07.2022 - 05.2023
Customer Contact Officer
SERCO CENTERLINK
04.2022 - 05.2023
Mortgage Broker / Property
Wealth Partners Australia, Pty Ltd
01.2010 - 01.2020
Business Owner
Le Son Enterprises Pty Ltd
01.2005 - 01.2010
Logistic & Quality Manager
Porsche Design
01.2003 - 01.2005
Project Manager
Swatch Group
01.1998 - 01.2003
Head of Customer Service
Omega
01.1995 - 01.1998
Customer Service, Technical Instructor
Omega
01.1994 - 01.1995
Technical Instructor
Omega
01.1992 - 01.1994
Technical Instructor
Swatch Group Australia
01.1990 - 01.1992
Technical Instructor
Swatch Group
01.1989 - 01.1990
CPP20218 - Certificate II in Security Operations
Melbourne Training College Pty Ltd
CPR First Aid HLTAID011
Melbourne Training College Pty Ltd
Security Licence Z37-820-00S
Melbourne Training College
Card No.2980209A-01
Working With Children Check
Licence IV - Financial Services
TAFE
Advance diploma - Financial Planning
Monarch Institute
Diploma - Financial Planning
TAFE
Diploma - mortgage management
TAFE
Ancient Clocks And Watches: Technology -
MIH Museum
Bachelor degree - commerce
La Bouloie
CFC -
CAP , Watchmaking School
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