John Machando
Shepparton,VIC
Summary
Highly skilled Housing Officer with in-depth knowledge of managing housing-related services, including tenancy agreements and property inspections. Strong interpersonal skills, a proven ability to handle conflict resolution, and a thorough understanding of legislation related to social housing. Demonstrated track record of improving tenant satisfaction and streamlining housing processes for efficiency. Proactive and versatile professional with a dedication to quickly adapting to new challenges.
Overview
2
2
years of professional experience
Work History
Housing Officer
Department of Housing, Local Government and community Development
Tennant Creek, NT
04.2023 - 01.2025
- Inspected properties to ensure compliance with health and safety regulations.
- Performed statistical collection to track tenant communication and applicant data.
- Investigated complaints from residents about noise nuisance or anti-social behaviour.
- Maintained accurate records of tenant data such as contact details, payment history.
- Created individual tenant files containing all relevant information such as contact details, financial information and any special requirements.
- Monitored rental payments from tenants to ensure they are up-to-date.
- Maintained residential tenancy agreements for renewal or termination following program guidelines.
- Implemented property inspection procedures to maintain compliance with housing codes.
- Supervised personnel directly engaged in housing program administration, maintenance and clerical support.
- Assessed eligibility of applicants in accordance with predetermined criteria to fill vacancies.
- Advised landlords on tenancy issues, including rent arrears and repairs.
- Responded to complaints and members' inquiries to improve service delivery.
- Spoke to community groups to explain and interpret purposes, programs, and policies.
- Provided advice and guidance to tenants on housing related matters.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Updated and maintained databases with current information.
Education
Bachelor of Arts - Media And Society Studies
Zimbabwe Open University
Harare Zimbabwe12-2024
Associate of Arts - Cert IV Mental Health
Kirana Colleges
Sydney, NSWSkills
- Tenant rights
- Affordable housing
- Case management
- Social services
- Lease administration
- Fair housing regulations
- Working with vulnerable people to promote and support their well-being
- Tenancy and property management
References
References available upon request.
Timeline
Housing Officer
Department of Housing, Local Government and community Development
04.2023 - 01.2025
Bachelor of Arts - Media And Society Studies
Zimbabwe Open University
Associate of Arts - Cert IV Mental Health
Kirana Colleges
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