John Mai
Melbourne
Summary
Professional with strong background in hospitality management, ready to drive operational excellence and elevate guest satisfaction. Adept at team collaboration, leading staff to meet and exceed goals, and adapting to changing needs. Skilled in inventory management, staff training, customer service, and financial oversight. Known for reliability, problem-solving abilities, and maintaining high standards.
Overview
3
3
years of professional experience
Work History
Restaurant Manager
North West Investments
10.2021 - Current
- Monitored daily sales transactions, ensuring accurate financial reporting.
- Conducted performance evaluations, identifying growth opportunities and recognising top performers.
- Managed payroll, timekeeping, and HR documentation for new hires and terminations, ensuring compliance.
- Oversaw daily operations, driving efficiency in food quality and customer service standards.
- Led recruitment, training, and supervision of staff, fostering a skilled and motivated team.
- Reduced employee turnover through strong leadership and development initiatives.
- Ensured compliance with health codes, hygiene standards regulations.
- Enhanced customer satisfaction by monitoring real-time feedback systems to address concerns.
- Streamlined inventory management, minimising waste and optimising stock levels.
- Maximised labor cost efficiency by managing staff schedules and implementing cross-training.
Education
High School Diploma -
Caroline Chisholm Catholic College
Braybrook11-2021
Certificate III - Motorsport
Kangan Institute
Melbourne, VIC06-2020
Skills
- Team management (60 people)
- Point of sale (POS) system operation
- Shift management
- Organization and prioritization
- Complaint resolution
- Staff scheduling
- Supervisory skills
- Kitchen equipment operation and maintenance
- Promotions planning
- Regulatory compliance
- Food service background
- Delegating assignments and tasks
Timeline
Restaurant Manager
North West Investments
10.2021 - Current
High School Diploma -
Caroline Chisholm Catholic College
Certificate III - Motorsport
Kangan Institute
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