Chris Woodroof
Oatley,NSW
Summary
Versatile leader and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Manager
Oatley Hotel
07.2009 - Current
- Provided strong leadership to enhance team productivity and morale.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve objectives.
- Implemented and developed operational standards, policies and procedures.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Developed proposals and presentations for internal and external audiences.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Evaluated hiring, firing, and promotions requests.
- Executed appropriate staffing and budgetary plans to align with business forecasts.
- Brainstormed and developed sales strategies to achieve short and long term sales revenue objectives.
- Developed and implemented new filing systems to improve organizational efficiency and productivity.
- Ordered new equipment and inventory and scheduled repairs for damaged equipment.
- Carried out and developed social media, e-blast and public relations campaigns.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Overall running of the business on a daily basis. Including cash balancing & opening/closing procedures.
- All duties within hotel areas including bar service (draught beer, spirits, wine, cocktails), cleaning/moving of furniture, cleanliness of venue.
- Cellar Operations.
- Dealing with RSA or other altercations/incidents and reporting of such.
- Promoting and running events. i.e. Comedy show/Live entertainment
- Managing up to 30-50 staff/security and up to 1000 patrons on busiest days.
Floor Staff Member
Miranda Hotel
05.2010 - 02.2011
- Maintained clean and organized bar area.
- Maintained and cleaned all areas on the floor.
- Stocking of bars
Education
High School Diploma -
Trinity Grammar School
Summer Hill, NSW2009
Skills
- Strategic Planning
- Resource Allocation
- Troubleshooting and Problem Resolution
- Documentation and Reporting
- Organizational Improvement
- Cargo Loading and Handling
- Team Leadership
- Customer Relationship Management (CRM)
- Time Management
- Staff Management
- Employee Training and Development
- Policy and Procedure Development
Certification
- Degree Hospitality Business Management
- Certificate IV Hospitality
- RSA
- Drivers Licence
Reference
0414570691
Lynette Humphreys
Oatley Hotel Licensee/General Manager/Vice-President AHA NSW
Timeline
Floor Staff Member
Miranda Hotel
05.2010 - 02.2011
Senior Manager
Oatley Hotel
07.2009 - Current
High School Diploma -
Trinity Grammar School
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