John McHugh
Melbourne,Australia
Summary
Business professional with a Bachelor of Business (Hons) and experience in account management, operations, and customer-focused roles across regulated industries. Skilled in business analysis, process improvement, stakeholder management, reporting, and CRM systems (Salesforce, SAP, Excel). Proven ability to analyze operational data, optimize workflows, and deliver measurable results.
Overview
15
15
years of professional experience
Work History
Customer Service Consultant
Australian Unity
Melbourne, Australia
01.2026 - Current
- Managed client accounts and supported internal business operations. Collaborated with cross-functional teams to improve reporting and workflows. Developed operational insights to support business decision-making.
Customer Service Advisor
Bupa
Melbourne, Australia
01.2025 - 04.2025
- Oversaw client accounts, ensured product alignment with needs, and improved service delivery. Analyzed client feedback to identify trends and inform process improvements. Coordinated with teams to streamline operations and reduce inefficiencies.
Sales Consultant
Cheapbills
Melbourne, Australia
10.2024 - 01.2025
- Conducted client data analysis to provide tailored energy solutions. Managed CRM systems for tracking sales and customer engagement. Contributed to process improvements enhancing customer experience and revenue.
Customer Service Consultant
Medibank Private
Melbourne, Australia
01.2024 - 04.2024
- Oversaw member accounts, facilitated issue resolution, and improved operational workflows. Provided actionable insights for rate reviews and policy adjustments.
Accounts Manager
Galway
, Ireland
08.2022 - 09.2023
- Managed business accounts, conducted negotiations, and implemented upselling strategies. Used Salesforce and Orbit to manage client data, track KPIs, and ensure compliance with GDPR. Streamlined operational processes to enhance efficiency and client satisfaction.
Farm Labourer
Family Farm
, Ireland
09.2010 - 09.2023
- Milking, feeding, livestock care, and machinery operation. Developed strong work ethic, safety awareness, and operational discipline.
Sports Advisor
Intersport Elverys
Galway, Ireland
09.2019 - 08.2022
- Managed merchandising, stock tracking, and store operations. Used SAP and Excel for inventory management and order fulfillment.
Intern Buying Administrator
Intersport Elverys
, Ireland
09.2021 - 12.2021
- Analyzed stock and sales reports to optimize product allocation. Supported operational decisions with actionable data insights.
Warehouse Operative
Elverys Sports Headquarters
, Ireland
11.2016 - 09.2019
- Handled inventory management, product labeling, and order picking/packing.
Operative
Pat Horan Contractors
, Ireland
05.2016 - 10.2016
- Conducted grounds maintenance and machinery operations.
Education
Bachelor of Business (Hons) - Business
Galway/Mayo Institute of Technology
05-2021
Office Administration & Secretarial Skills Level 5 - Business Administration
College of Further Education, Co. Mayo
05-2017
Skills
- Business & operations analysis
- Data interpretation & reporting (Excel, CRM, SAP)
- Stakeholder & client account management
- Process optimization & workflow improvement
- Project coordination & cross-team collaboration
- Customer service in regulated industries
- Compliance awareness & risk mitigation
- MS Excel, Salesforce, SAP, Orbit, CRM systems
Accomplishments
- County football medals; GAA coaching certificate
- First Aid qualified
- Leadership & management certificate from previous employer
- Gold standard recognition for customer service
References
- Isabelle Potenziani – Medibank
- Mark Lawless – DCI/Radius
- Noel Gilmore – Intersport Elverys
- Alissa Hickey - Bupa
Timeline
Customer Service Consultant
Australian Unity
01.2026 - Current
Customer Service Advisor
Bupa
01.2025 - 04.2025
Sales Consultant
Cheapbills
10.2024 - 01.2025
Customer Service Consultant
Medibank Private
01.2024 - 04.2024
Accounts Manager
Galway
08.2022 - 09.2023
Intern Buying Administrator
Intersport Elverys
09.2021 - 12.2021
Sports Advisor
Intersport Elverys
09.2019 - 08.2022
Warehouse Operative
Elverys Sports Headquarters
11.2016 - 09.2019
Operative
Pat Horan Contractors
05.2016 - 10.2016
Farm Labourer
Family Farm
09.2010 - 09.2023
Bachelor of Business (Hons) - Business
Galway/Mayo Institute of Technology
Office Administration & Secretarial Skills Level 5 - Business Administration
College of Further Education, Co. Mayo