JOHN MICHAEL MANGABON
Tully
Summary
Compassionate and dedicated Personal Care Worker with a strong commitment to enhancing the quality of life for elderly individuals. Seeking a position as a Support Worker where I can utilize my exceptional caregiving skills. I bring outstanding adaptability, communication, and leadership abilities, along with a proven track record of maintaining high standards of care and efficiency. Proficient in optimizing team productivity and operational workflows, I am committed to leveraging my empathy and attention to detail to provide the highest level of care and support.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Support Worker
Care FNQ
09.2024 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Promoted independence among clients through skill-building exercises and goal-setting initiatives.
- Provided emotional support to clients, improving their mental health and overall wellbeing.
- Assisted clients in managing medications, ensuring adherence to prescribed treatments.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
Kitchen Steward
Crystalbrook Riley
10.2023 - Current
- Maintain kitchen cleanliness and hygiene standards, ensuring compliance with health regulations
- Assist chefs with food preparation, contributing to smooth kitchen operations
- Manage waste disposal and recycling processes, reducing kitchen waste
- Coordinate with kitchen staff to ensure timely delivery of meals
- Operate and maintain kitchen equipment, ensuring functionality and safety
- Maintain a clean and safe environment, adhering to health and safety standards
Support Worker
Able Hearts
06.2024 - 02.2025
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
- Coordinated appointments for clients with healthcare providers to promote consistent access to essential medical services.
- Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
- Mentored new support workers by providing guidance, sharing best practices, and modeling effective client-centered care techniques.
- Assisted clients in accessing available resources such as housing options, financial supports, and healthcare services.
- Collaborated with interdisciplinary teams to develop and implement individualized care plans for each client.
- Assisted in creating safe and supportive environment for clients, fostering sense of security and belonging.
- Accompanied clients to appointments and community outings, ensuring they had access to necessary services and social opportunities.
- Provided emotional support to clients, improving their mental health and overall wellbeing.
- Assisted clients with personal care tasks, preserving their dignity and promoting independence.
Personal Care Worker (INTERNSHIP)
Infinite Care
01.2024 - 05.2024
- Provide personalized care and support to clients, ensuring their comfort and well-being
- Maintain a clean and safe environment, adhering to health and safety standards
- Develop strong relationships with clients, offering emotional support and companionship
- Perform domestic tasks such as personal care, showering, and ensure a well-maintained living space
- Assisting with personal hygiene, assisting in medication, and mobility support
Processing Worker
Mackay’s Warehouse
03.2022 - 09.2023
- Execute efficient processing of goods, specializing in tasks such as peeling bananas, weighing batches, and conducting quality checks
- Meticulously adhere to quality and safety standards in all processing operations, contributing to the overall excellence of warehouse functions
- Collaborate closely with team members to optimize workflow processes and enhance productivity.
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Transported goods between warehouse locations according to shipment and storage needs.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
Call Service Representative
Teleperformance
09.2021 - 01.2022
- Streamlined team workflows, boosting productivity by 20% through effective management
- Enhanced call handling efficiency, reducing wait times by 15%
- Fostered team unity to streamline problem resolution processes
- Monitored and documented call data to refine customer service tactics
- Eagerly adopted new technologies to improve customer interaction
- Initiated a feedback system to elevate service quality and client satisfaction
Education
Certificate III - Individual Support (Aged Care)
Tafe Queensland
06.2024
Bachelor of Science - Marketing Management
University of Perpetual Help System – Jonelta
01.2022
Skills
- Empathy and Compassion
- Positive Attitude
- Communication Skills
- Time Management
- Teamwork
- Microsoft Skills
- Quality and Safety Standards
- Hardworking
- Willingness to Learn
- Medication Assistance
- Assisting in Showering
- Mobility Assistance
- Personal Care Skills
- Domestic Assistance
- Documentation and Reporting
- Daily living support
- Housekeeping tasks
- Health and safety awareness
- Emotional support
- Confidentiality and privacy
- Professional boundaries
- Medication administration
- Documentation
- Documentation and reporting
- Risk management
- Personal care assistance
- Behavior management
Certification
Cards/Cert.: Blue Card (V) Yellow Card (V)
Timeline
Support Worker
Care FNQ
09.2024 - Current
Support Worker
Able Hearts
06.2024 - 02.2025
Personal Care Worker (INTERNSHIP)
Infinite Care
01.2024 - 05.2024
Kitchen Steward
Crystalbrook Riley
10.2023 - Current
Processing Worker
Mackay’s Warehouse
03.2022 - 09.2023
Call Service Representative
Teleperformance
09.2021 - 01.2022
Bachelor of Science - Marketing Management
University of Perpetual Help System – Jonelta
Certificate III - Individual Support (Aged Care)
Tafe Queensland
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