John Nguyen
VILLAWOOD,NSW
Summary
Empathetic Youth Worker passionate about providing meaningful support and services to clients. Excellent communicator bringing 6 years of comprehensive experience developing and implementing core programs to meet needs for self-development, homelessness and drug and alcohol abuse. Creative and understanding professional commended for modeling and teaching life skills and promoting diversity by exposing clients to multicultural experiences. Support day-to-day program operations with expertise in records management and resource coordination. Skillfully meet diverse needs and address issues to maintain efficiency and program outreach. Demonstrated success in building long-lasting relationships.
Overview
11
11
years of professional experience
Work History
Residential Youth Worker
Core Community Services
Fairfield, NSW
10.2019 - Current
- Scheduled and accompanied youth clients to outside appointments such as therapy sessions, medical appointments and social outings.
- Encouraged youth clients to develop own activities and leadership skills through group discussions.
- Assisted families in developing and maintaining support network by identifying and utilizing community resources and services.
- Applied clinical and behavioral knowledge to maintain safety during crisis moments.
- Challenged youth to accomplish motor development goals and inspire love of movement and healthy habits.
- Interviewed clients individually and in group and family sessions to assess situations and determine available resources and services.
- Managed and led activities promoting growth in mental, emotional and educational areas.
- Provided key emotional support to special needs youth.
- Consulted with parents, teachers and other school personnel to determine causes of problems such as truancy and misbehavior.
- Completed necessary reports and documentation to maintain thorough, accurate case records.
- Maintained excellent attendance record, consistently arriving to work on time.
- Supporting the implementation of strategies as defined in agreed client’s case plans towards their outcome on a day to day basis.
- Assist clients to achieve their living skills inventory outcomes as identified by the case managers.
- Support and resource clients with access to information.
- Respond and support to clients with a flexible approach to their emotional needs.
- Work with the Early Intervention team if needed, to Engage, assist and support family mediation in the event of organised parental visit to the Program.
- Support, provide educational and homework support in the evening and implement Quite Time
- Uphold the philosophies of the organisation and adhere to service policies and procedures.
- Work collaboratively as part of a team, participate and attend staff meetings.
- Provide verbal and written reports as required
- Participate in regular supervisory meetings
- Attend relevant training courses as requested and approved by the Team Leader
- Being accountable and other duties as directed by the Team Leader
- Provide reports to the Team Leader as required and/or requested
- Supporting and monitoring clients to plan and prepare nutritious meals.
- Monitoring and assisting clients with their weekly chores.
- Maintaining a high level of cleanliness in the Program, including the cleaning and preparation of vacated rooms including undertaking weekend staff chores.
- Notify by emailing or phoning the Team Leader as soon as any maintenance repairs or hazards are identified.
- Ensure house and garden are in good repair, kept neat and tidy.
- Supervise health and personal hygiene of clients.
- Ensure the accurate recording of all statutory and UpFront information requirements for client records and case planning, including updating relevant data systems such as PNYX, CIMs reporting, case note sharing, records management, statistical and other data collection
- Identify client needs and supporting documentation
- Ensure monthly individual data collation is maintained and entered into the CIMS data collection
- Ensure the brokerage service is managed effectively and delivered in line with the Brokerage Guidelines.
- As requested by the team leader, support, maintain and provide required information relating to brokerage and petty cash reconciliation
Anytime Fitness Manager
Toma Boules
Fairfield East, NSW
04.2018 - 01.2020
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Delivered services to customer locations within specific timeframes.
- Used Microsoft Word and other software tools to create documents and other communications.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Drove operational improvements which resulted in savings and improved profit margins.
- Successfully maintained clean, valid driver's license and access to reliable transportation.
- Driving the entire sales process, from active lead generation, to appointments, managing walk-ins and processing the joining up process for each new member
- Managing all Club operations and procedures to a high standard
- Managing the ongoing Club Care Program to ensure our members have a fantastic experience every time
- Main point of contact for all members to ensure their membership and experience with us is outstanding at all times
- Performing administrative duties, maintaining accurate customer information on membership database, and using all technology and systems to its full extent
Youth Worker
With You
Sydney, NSW
09.2017 - 10.2019
- Scheduled and accompanied youth clients to outside appointments such as therapy sessions, medical appointments and social outings.
- Encouraged youth clients to develop own activities and leadership skills through group discussions.
- Assisted families in developing and maintaining support network by identifying and utilizing community resources and services.
- Completed necessary reports and documentation to maintain thorough, accurate case records.
- Applied clinical and behavioral knowledge to maintain safety during crisis moments.
Drug and Alcohol Youth Worker
Barnardos Australia
Marrickville, NSW
02.2017 - 04.2018
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Developed team communications and information for meetings.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked with clients to understand needs and provide excellent service.
- Participated in team-building activities to enhance working relationships.
- Worked with customers to understand needs and provide excellent service.
- Facilitating workshops regarding youth awareness/Drugs & Alcohol, Mental Health, Sports enhancement drugs, Healthy relationships within the Canterbury and Marrickville local government areas.
- Working intensely with from on case work model to build rapport and support young people with all issues affecting their lives.
- This includes:
- • Accommodation Support
- • Living skills development
- • Navigating Centrelink services and other financial services
- • Pre-vocational training and on-the-job training
- • Access to Education and Educational Support
- • Job search skills development
- • Link into Commonwealth funded employment programs
- • Transport assistance • Social and personal development
- • Aboriginal and Torres Strait Islander cultural support
- • Cultural support for CALD young people
- • Development of family / household management skills
- • Financial Advice and Guidance
- • Parenting support
- • Recreation / leisure
- • Referral and Advocacy Services
- • Responsible for ensuring that individual clients receive the best available service, having regard to individual circumstances whilst maintaining "best practice" principle
- • Engaging with young people out on the street who are not accessing main stream services
- • Develop knowledge of youth issues, particularly drug and alcohol issues relating to young people in Canterbury and Marrickville local government areas
- • Reduce isolation, promote independence, self-esteem and positive problem solving for young people.
Activities Officer
PCYC Marrickville
Marrickville, NSW
07.2015 - 02.2017
- Kept athletic and games equipment and facilities organized and maintained.
- Resolved conflicts that arose between campers by listening to complaints and finding appropriate solutions.
- Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers.
- Factored-in abilities, needs and interests of participants in development of events and programs.
- Transported and escorted program participants to and from activities and on field trips.
- Trained staff members on conducting events and following safety procedures.
- Provided clear instruction to activity and program participants to deliver fun and maintain safety.
- Ordered and maintained all recreational equipment.
- Successfully maintained clean, valid driver's license and access to reliable transportation.
- Created plans and communicated deadlines to complete projects on time.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Managed team of employees, overseeing hiring, training, and professional growth of employees.
Sports Analyst
South Sydney Rabbitohs
Redfern, NSW
01.2013 - 01.2015
- Delivered authoritative sports coverage with careful attention to game facts, stats and predictions.
- Revitalized community sports coverage by increasing assignments and revamping quality standards.
- Created new athlete profile column highlighting top players and rising stars in different sports.
- Conferred with assistant coaches to determine weaknesses in current team roster and develop recruitment plans.
- Participated in fundraising events, helping team bring in funds to pay for travel and other expenses.
- Motivated athletes to become stronger, more agile and more effective through training habits and proper nutrition.
- Taught players how to run specific game plays in order to build cohesive, structured team.
- Maintained equipment, facilities and inventory to avoid accidents, mishaps and damage.
- Cultivated community and media relations through social media and other communication channels to support program.
- Supervised academic progress of student-athletes and scheduled tutoring services when needed.
- Encouraged everyone to cultivate strong work ethic by demonstrating diligence, patience and respect for others.
- Evaluated individual knowledge, skills and strengths and assigned team positions to maximize talent areas.
- Readied athletes for tough games by implementing coordinated regimens of practices and physical conditioning.
Education
Certificate IV - Youth Work
Open College
Sydney, NSW09.2018
Diploma in Sports & Exercise Nutrition - Sports Studies
Shaw Academy
Sydney, NSW01.2018
Bachelor of Sports And Exercise Management - Sports Management
University of Technology
Sydney, NSW01.2014
High School Diploma -
Patrician Brothers College
Fairfield, NSW01.2011
Skills
- Verbal and Written Communication
- Government Subsidy Programs
- Attention to Detail
- Implementing Client Care Plans
- Behavioral Management Planning
- Electronic Medical Record Software
- Issue Reporting
- Program Evaluation and Improvements
- Client Assistance Referrals
- Client Needs Assessments
- Childcare Support
- Microsoft Access
- Money Management Assistance
- Client Home Visits
- Agency Service Requirements
- Collaboration and Teamwork
- Relationship Building
- Active Listening
- Client and Family Interviews
- Report Preparation
- Maintaining Client Records
- Client Advocacy
- Supportive Counseling Techniques
- Data Collection and Entry
- Applied Behavior Analysis
- Case File Management
- Client Screening
Reference
Guston Jasmine
Core Community Case Manager
0436 652 523
Charlie Koorey
Inner West Council
0429 366 059
Ellie Keroulis
Support Operational Officer
Crunch Fitness
0478 715 590
Timeline
Residential Youth Worker
Core Community Services
10.2019 - Current
Anytime Fitness Manager
Toma Boules
04.2018 - 01.2020
Youth Worker
With You
09.2017 - 10.2019
Drug and Alcohol Youth Worker
Barnardos Australia
02.2017 - 04.2018
Activities Officer
PCYC Marrickville
07.2015 - 02.2017
Sports Analyst
South Sydney Rabbitohs
01.2013 - 01.2015
Certificate IV - Youth Work
Open College
Diploma in Sports & Exercise Nutrition - Sports Studies
Shaw Academy
Bachelor of Sports And Exercise Management - Sports Management
University of Technology
High School Diploma -
Patrician Brothers College