Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

JOHN NGUYEN

Sydney,Australia

Summary

Resilient and self-motivated professional with a strong background in customer-facing and team-based roles. Recognized for excellent communication, adaptability, and the ability to quickly master systems and processes. Thrive under pressure in fast-paced environments, delivering high standards of service. A proactive team player who embraces feedback, values continuous improvement, and is committed to exceeding workplace expectations.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Services Officer

Services Australia
Sydney, NSW
10.2024 - 02.2025
  • Delivered high-quality customer service in a dynamic call centre environment, providing timely and accurate support to parents and carers regarding child support matters.
  • Successfully negotiated and secured high-value debt repayments, including individual arrangements of $15,000, $9,000, $7,000, and $4,000, contributing to significant debt recovery outcomes.
  • Assessed and determined child support entitlements by interpreting and applying legislative frameworks, factoring in both parties’ income, care arrangements, and unique circumstances.
  • Applied Commonwealth child support legislation to make decisions on registration, collection, assessments, and care arrangements, ensuring compliance and fairness in all outcomes.
  • Utilised active listening, empathy, and conflict resolution techniques to manage complex and sensitive enquiries with professionalism and discretion.
  • Maintained accurate case records through efficient data entry and case management practices in accordance with privacy and compliance standards.
  • Implemented enforcement measures in line with legislative procedures to ensure compliance and facilitate recovery of overdue child support debts.
  • Collaborated with internal departments and stakeholders to escalate complex cases and support vulnerable customers with tailored solutions.
  • Demonstrated strong problem-solving and analytical skills while managing high volumes of cases in a fast-paced, outcome-driven environment.

Customer Service and Operations

Harvey Norman Gordon
Sydney, NSW
12.2023 - 07.2024
  • Supported the day-to-day operations of a high-traffic technology retail store, contributing to smooth store functionality and customer satisfaction.
  • Performed routine maintenance and cleaning of electronic display items including computers, laptops, and monitors to ensure product readiness and showroom appeal.
  • Responded to inbound phone enquiries with professionalism and clear communication, providing accurate product information and maintaining strong phone etiquette.
  • Delivered tailored sales support by preparing detailed customer quotations and assisting in the purchase of technology solutions based on individual needs.
  • Applied effective up-selling and cross-selling strategies to increase average transaction value, promoting add-on products such as extended warranties, internet security packages, and Microsoft Office software.
  • Managed customer concerns and resolved disputes using proven customer service techniques, ensuring positive outcomes and repeat business.
  • Participated in continuous training programs to enhance technical product knowledge, stay current with brand offerings, and strengthen system navigation and sales tools proficiency.
  • Provided high-level post-purchase support, including processing returns, exchanges, refunds, and hardware adjustments, ensuring ongoing customer care and retention.
  • Collaborated with team members to meet sales targets while upholding service standards in a fast-paced, customer-focused environment.

Furniture Salesperson Consultant

Harvey Norman Campbelltown
Sydney, NSW
06.2022 - 12.2022
  • Delivered exceptional customer service in high-volume retail environment, assisting customers with furniture selection based on lifestyle and budget.
  • Recognized as Top Salesperson of Month after first month, exceeding sales targets through proactive engagement.
  • Maintained store presentation through routine cleaning and care of display furniture to enhance customer experience.
  • Responded to customer inquiries via phone with professionalism, demonstrating excellent verbal communication skills.
  • Generated accurate sales quotations, guiding customers through purchase process with attention to detail.
  • Utilized up-selling techniques to increase transaction value by promoting complementary items.
  • Resolved customer complaints and post-sale issues using de-escalation techniques to ensure satisfaction.
  • Participated in continuous training initiatives to strengthen product knowledge and enhance sales effectiveness.

Sales Representative in Training

Discount Motors
Brisbane, QLD
01.2021 - 01.2022
  • Contributed to end-to-end sales process for over 100 vehicles, from preparation to final sale.
  • Boosted dealership revenue through strategic upselling and tailored product consultations.
  • Prepared and processed all sales documentation, ensuring accuracy and regulatory compliance.
  • Conducted client meetings to identify vehicle requirements and recommend suitable options.
  • Maintained detailed records of sales activity and customer interactions for operational efficiency.
  • Participated in advanced training sessions to stay updated on inventory and financing solutions.
  • Adapted sales techniques based on demographics to enhance marketing effectiveness.
  • Served as liaison among customers, sales managers, and buyers throughout transaction stages.

Front of House Team Member

Happy Jacks
Deagon, QLD
01.2021 - 01.2022
  • Delivered exceptional customer service in fast-paced restaurant, serving over 100 guests daily.
  • Assisted customers with orders, seating, payments, and inquiries to ensure positive dining experiences.
  • Maintained cleanliness and presentation of front-of-house area while restocking supplies and organizing displays.
  • Processed payments accurately through POS system, managing cash and card transactions with integrity.
  • Trained new staff on POS operation and hospitality standards to enhance team performance.
  • Resolved guest concerns efficiently, escalating issues to shift manager when necessary.
  • Conducted inventory checks and coordinated with kitchen staff to maintain adequate stock levels.
  • Provided detailed menu knowledge and promoted specials to support customer satisfaction and upselling.

Education

Bachelor of Economics - Financial Economics, Data-Science

University of Sydney
11.2028

Diploma of Business, Diploma of Leadership - Business

Tafe Queensland
Southbank
11.2017

High School Diploma -

Tullawong State Highschool
Brisbane, Queensland
11.2015

Skills

  • Attention to detail
  • Customer service
  • Computer science
  • Professionalism
  • Office 365 proficiency
  • Upselling and Cross-Selling Techniques
  • Negotiation and Persuasion
  • Conflict Resolution and Objection Handling

Certification

  • ICT101115 Certificate I in Information, Digital Media and Technology
  • 30981 QLD Certificate II in Workplace Practices
  • HLTAID011 - Provide First Aid
  • HLTAID010 - Provide Basic Life Support
  • HLTAID009 - Provide Cardiopulmonary resuscitation.

References

Available upon request

Timeline

Services Officer

Services Australia
10.2024 - 02.2025

Customer Service and Operations

Harvey Norman Gordon
12.2023 - 07.2024

Furniture Salesperson Consultant

Harvey Norman Campbelltown
06.2022 - 12.2022

Sales Representative in Training

Discount Motors
01.2021 - 01.2022

Front of House Team Member

Happy Jacks
01.2021 - 01.2022

Bachelor of Economics - Financial Economics, Data-Science

University of Sydney

Diploma of Business, Diploma of Leadership - Business

Tafe Queensland

High School Diploma -

Tullawong State Highschool

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