Summary
Overview
Work History
Education
Skills
Timeline
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JOHN NOKREK

Bexley,NSW

Summary

Dedicated retail professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Team Member

Woolworths Supermarket
Sydney, NSW
01.2021 - Current
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Safely operated finishing tool to prepare products for inspections and packaging.
  • Maintained order accuracy and customer satisfaction by double-checking packing labels while packaging products.
  • Created appealing displays for routine arrangements and special promotions.
  • Took on additional job duties during unexpected backlog, resulting in meeting project target date.
  • Managing customers complaints and managing to a satisfactory outcome.

Team Support Manager

Woolworths Supermarket
Sydney, NSW
01.2016 - 08.2018
  • Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
  • Established and monitored customer service standards by employing recognized and comprehensive benchmarks.
  • Completed performance evaluations and rectified issues to service clients and more effectively meet KPIs.
  • Discovered and resolved complex customer issues to reduce negative impact to business outcomes.
  • Coached employees to develop strong customer support skills to minimize process issues and meet customer expectations.
  • Drove change and improvement for customer support team by identifying enhancements and forwarding suggestions to senior leadership.
  • Monitored employee performance to identify areas for improvement and additional training needs.
  • Motivated and developed employees to overcome challenges and achieve goals to boost efficiency and performance.

Duty Manager

Woolworths Supermarket
Sydney, NSW
06.2008 - 03.2014
  • Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
  • Initiated plans to improve customer relations, quality standards and service efficiency.
  • Trained employees in essential job functions.
  • Set goals for department and supported employees in meeting expectations.
  • Handled employee-related issues to improve performance, professional conduct and attendance reliability.
  • Established team priorities, maintained schedules and monitored performance.
  • Performed supplier risk evaluations and supported regulatory inspections.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Delivered training for staff development, change management and materials, process and technical controls.

Replenishment Team Member

Woolworths Supermarket
Sydney, NSW
01.2005 - 12.2007
  • Unpacked trucks, moved merchandise and stocked shelves to provide appealing sales floor and positive customer experience.
  • Put away received merchandise in designated location.
  • Created appealing displays for routine arrangements and special promotions.
  • Cleaned and organized sales and stock areas.
  • Moved merchandise using forklifts, pallet jacks and hand trucks.
  • Stocked shelves to match planogram images and instructions.
  • Picked and packed order items.
  • Stocked shelves, racks, and cases with new or transferred merchandise.

Education

MBA - Marketing

Central Queensland University Sydney
Sydney
02.2012

Masters of Management - Management

Central Queensland University Sydney
Sydney
03.2010

Skills

  • Self-motivated professional
  • Training & Development
  • Teamwork
  • Work Under Pressure
  • Team Building
  • Complaint resolution
  • Multitasking Abilities
  • Team building
  • Proficient in MS Office Skills

Timeline

Team Member

Woolworths Supermarket
01.2021 - Current

Team Support Manager

Woolworths Supermarket
01.2016 - 08.2018

Duty Manager

Woolworths Supermarket
06.2008 - 03.2014

Replenishment Team Member

Woolworths Supermarket
01.2005 - 12.2007

MBA - Marketing

Central Queensland University Sydney

Masters of Management - Management

Central Queensland University Sydney

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