John Nolan
Blackburn north,VIC
Summary
Proven Parking Officer with a track record of enhancing public safety and customer satisfaction at Skilltech. Excelled in using effective communication and problem-solving skills to de-escalate conflicts and improve parking regulation adherence. Achieved a significant reduction in parking violations through strategic enforcement and technological proficiency in vehicle identification and patrolling.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Parking Officer
Whittlesea Council
01.2023 - Current
- Resolved conflicts with upset individuals through effective communication skills and de-escalation techniques.
- Facilitated interdepartmental collaboration between Parking Services staff members and other city departments to improve overall service quality.
- Improved parking enforcement by conducting regular patrols and issuing citations for violations.
Parking Officer
D.C.A Technologies
09.2019 - 01.2023
- Identified patterns in parking violations and recommended adjustments to signage, enforcement schedules, or other measures to address recurring issues.
- Provided support during emergencies by coordinating with emergency personnel to clear access routes as needed.
- Participated in training sessions to stay updated on new policies, procedures, and technologies related to parking enforcement.
Meter Reader
Skilltech
01.2002 - 09.2019
- Attended safety meetings and took part in safety awareness trainings and programs.
- Upheld strict confidentiality standards when dealing with sensitive customer information such as addresses and account details.
- Increased consumer satisfaction by addressing inquiries about meter readings and providing clear explanations.
Skills
- Ticket Issuance
- Parking Regulations
- Vehicle Identification
- Vehicle patrolling
- Policy Adherence
- Parking enforcement
- Problem-Solving
- Time Management
Certification
- Forklift Certification
- First Aid Certification
- Vic Driver's License
- Low risk driving course
award for safety
I received an award at DCA Technologies for stopping people enter a street in Prahan near a busy shopping strip
as strong winds were blowing off large sheets of metal roofing from a 2 story building.
I contacted emergency services and stopped people from going near the building for 40 minutes until
emergency serives turned up and shut the street down while they secured the roof.
Timeline
Parking Officer
Whittlesea Council
01.2023 - Current
Parking Officer
D.C.A Technologies
09.2019 - 01.2023
Meter Reader
Skilltech
01.2002 - 09.2019