John Nugera

• Provide excellent customer service to all customers, both in person at the rental counter and on the telephone over 35 calls per day
• Identify opportunities to upsell customers on arrival - including upgrading customers to a higher vehicle class, waiver options (Loss Damage Waiver) and additional customer requirements e.g., child seats, GPS systems etc. and increase the revenue at least 5%
• Process car rental bookings and paperwork with the customer, explaining in detail the rental terms and conditions
• Processing payment of rentals via EPTPOS and ensuring the security of same
• Inspect vehicles with customers prior to rental,
• Inspect vehicles upon return with customer and complete a Vehicle Condition Report detailing any damage
• Run daily reports - physical inventory, prep reports etc. and addressing any issues arising
• Processing accident and damage reports to company standard
• Provide customer support for any other enquiries, including complaints management assistance
• Receive telephone calls and handle customer issues or direct messages to appropriate personnel
• Complete daily outbound phone calls to existing customers to ensure expedited rental processes and where possible capture sales opportunities
• Monitor and action emails

• Initiation, Implementation and heading the Dialog SMARTspace operation across the country for the company along with Dialog telecom
• Coordination and corresponding with Dialog Authorized personals with regard to decisions to be taken for the operation
• Decide and implement the merchandising, branding, staff along with the optimized product stocks to each and every business partner outlets across the country
• Manage all the staff, sales, stocks, branding's, payments at all Kiosks across the country
• Initiate, Communicate, Implement the Dialog SMARTspace Kiosk operation at Business Partner outlets and carry out a good relationship with them to have a smooth operation
• Reporting of the performance, sales figures, staff, stocks and all related matters to the Top Management and Dialog Authorities
• Identify the new business partner outlets and run the feasibility studies, evaluate them and propose them to management and Dialog Authority to start the Dialog SMARTspace operation partnerships
• Follow and manage the Exclusive merchandising and branding with the Supplier and make sure those meet the quality, standards, finish and meet deadlines of the Dialog and the Operation

• Managing, Handling, Decision making & executing all related Motor Vehicle Sales for MAZDA for the Individual, Commercial & Government Sector
• Focusing and executing on Mazda sales for the permits of the medical delegates and government servants

• Handling and Holding Full responsibility for all Sales in the department as Sales Manager with direct reporting to MD
• Handling and Managing the sales team and make sure they deliver the targets on time and visiting prospects with the team members to close the sale to Mazda
• Holding the key Coordination point with Corresponding with all other departments in the company with regard to all Sales Matters
• Attending Management Meetings, Sales meeting with Management Team which are headed by MD in order to update periodical update about the sales department, future sales and decisions

• Managing, Handling, Decision making & Executing all related Motor Vehicle Sale Projects and Normal Sales in my Key Accounts in Commercial & Government Sector, where the customers are requesting Project Proposals to procure such Motor Vehicles for their organizations
• Achieve 100% sales targets or over and above mostly
• Making such Motor Vehicle specifications where it matches for our Products for the customers as a helping hand to publish in their Tender Projects to request for the Proposals, where we can quote directly and get awarded to implement our Tender Project Proposal
• Handling and Holding Full responsibility for all Sales in the department as sales manager and make sure the Sales life cycle runs accordingly to meets the client’s requirement end of the day with a satisfied delivery of the Products
• Corresponding with all other departments in the company with regard to the Signed Tender Projects, Sales Contracts from the Implementation to the Successful Delivery
• Attending Management Meetings, Sales meeting with Head of Dept
• To update periodical update about the sales department and to guide and evaluate sales team accordingly

• Manage / in charge / Be Authorized for Overall Business flow of the Crescat Investment and Employees
• Develop the Rental Business to achieve the 75% of the Ownership of the named Properties
• Develop the Rental Business with all Marketing activities to achieve a higher % of Occupancy
• Develop the market into the Corporate sector and Foreign Agents
• Develop and maintain a Excellent Marketing plan along with the Company Web Site and with other OTA’s
• Develop a good relationship and to attend all Correspondence with the Condominium Management Authority and be update with the Condominium Law of the Country
• Develop a good relationship with OTA’s, Agents, Brokering Companies (in bound and our bond both) and monitor their contribution for the company and handle all information updates and payments with them
• Develop a relationship with other apartment owners and secure a large representation at the Management Council
• Present views of the Investors in Condominium Units to the Top Management
• Present all Occupancy, Sales reports in all categories to the Top Management
• Coordinating with Group Accounts Department and provide monthly P&L Statement to Top Management
• Organize & Present all meetings with Director Board & Chairman
• Make sure the team members perform their daily given tasks according to the Job Descriptions given and they meet their KPA’s

Sales Operations

• Key point of communication with the principals
• Negotiating pricing, discounts, and other all financial criteria for the products with the principals
• Planning and coordinating stock / indent customer shipments and delivery
• Managing and Submitting all the reporting systems to the principals
• Planning and proposing timely production requirements in facilitating the targeted sales
• Planning and proposing of new product developments and negotiating for competitive pricing with principles
• Finalizing the specifications and Models to import with the principals for our Sri Lankan market
• Managing the Inbound and Outbound stocks for the production we made with a forward sales and shipping plan
• Managing distributor Network Island wide for the vehicle sales and inventory management
• Coordinating and working hand to hand with the Head of sales, Logistics and Finance to ensure the above tasks are performed to achieve the company’s objectives

Sales / Projects

• Managing, Handling, Decision making & executing all related Motor Vehicle Tender Projects in Commercial & Government Sector, where the customers are requesting Project Proposals to procure such Motor Vehicles for their organizations
• Making such Motor Vehicle specifications where it matches for our Products for the customers as a helping hand to publish in their Tender Projects to request for the Proposals, where we can quote directly and get awarded to implement our Tender Project Proposal
• Handling and Holding Full responsibility for all projects which we sign contracts with the clients and make sure the project life cycle runs accordingly to meets the client’s requirements end of the day with a satisfied delivery of the Products
• Corresponding with all other departments in the company with regard to the Signed Tender Projects, from the Project Implementation to the Successful Delivery

• Decision maker, Key Person in over all Information Technology related Projects (Tenders, etc) for Government, Corporate, SME Sectors
• Main Key point to communicate with the Clients from Company End with regard to the Projects Marketing Activities
• Communicating, Distributing work, Monitoring, Projects related work among the Departments
• Decision making, Creating New Projects with association with the Top Management
• Manage Project Team, Marketing Force (Team), Assign work among Team, Evaluation of Team members
• Handling the marketing Team and coordinate with all marketers in order to gain overall project success
• Prepare various reports to Top Management, handle customer events, handle training events, handle publicity activities, and keep the management alert on all information needed