John Nunez
Maribyrnong,VIC
Summary
Experienced Customer Service Manager with expertise in inbound and outbound customer service. Collaborative team player with excellent listening and critical thinking skills, focused on delivering outstanding customer experiences. Proficient in building and nurturing strong customer relationships. Demonstrates independent decision-making and sound judgment to contribute to company success. Committed to enhancing employee engagement and driving performance through strategic training and morale-building efforts. Highly motivated and passionate about delivering exceptional customer service and consistently surpassing expectations.
Overview
12
12
years of professional experience
Work History
Customer Service Manager
Ferropartes Del Valle
02.2011 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty through customer relationship management programs.
- Took ownership of customer issues and followed problems through to resolution, providing the work team with all the tools and guidance to be able to provide the best possible customer service.
- Implemented and development of programs focused on achieving customer loyalty and allowing to provide the best possible experience.
- Provided training for the work team and associates on performance-oriented strategies and customer service techniques.
- Collaborated with upper management to improve customer service processes and support structures companywide.
Education
Business Administrator -
THE PONTIFICIA JAVERIANA UNIVERSITY
Cali, Valle Del Cauca, Colombia05.2015
Skills
- Leadership
- Customer Relationship Management (CRM)
- Client Relations and Retention
- Staff Training
- Employee Coaching and Mentoring
- Exceptional Interpersonal Communication
Timeline
Customer Service Manager
Ferropartes Del Valle
02.2011 - Current
Business Administrator -
THE PONTIFICIA JAVERIANA UNIVERSITY
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