John Pooley
Port Douglas,QLD
Summary
Skilled Manager with strong track record in business operations. Resourceful and hardworking with excellent attention to detail and strong customer service skills!
Overview
12
12
years of professional experience
1
1
Certification
Work History
Bar Manager
Dingo Beach Hotel
Dingo Beach, QLD
06.2021 - 04.2023
- Running the day to day operations, stock and tills
- Bottle shop
- Day to day operations and customer service and POS
- End of day close 5 nights a week tills / keno etc
- Communicating with the kitchen staff resolving customer complaints
- Cleaning and restocking Bar
- Lead by example / motivate staff members.
Bar / Maintenance
Cape Gloucester Resort
Cape Gloucester, QLD
03.2019 - 06.2021
- Running the day to day operations, stock and tills
- Bar operations and closing 4 nights a week
- Running restaurant solo up to 35 customers
- Communicating with the kitchen staff and taking orders
- Cleaning and restocking.
Security/ Portfolio Manager
TopLock Locksmiths
Brisbane, QLD
01.2017 - 01.2019
- Increased the real estate portfolio through business to business (B2B) contracts with principals and senior property managers
- This role involved travelling to the agencies in a company vehicle & building relationships through face to face interactions
- Professional company representation in security and B2B contracts
- All aspects of portfolio management: first point of contact for ongoing support and optimization
- Coordination, implementation and training of online portal systems simPRO
- Providing customer service to clients and fast tracking special needs actions
- Assisted in the sales, customer service and data entry
- Tenant negotiations, property manager communication and complaint resolution
- Supported directors and service team with day-to-day operations.
Fundraiser / Team Leader
Outreach Volunteers
07.2014 - 07.2018
- Recruiting and managing groups of students completing beneficial community outcomes
- Budgeting and accommodation inc
- Meals for students
- Motivation Volunteers to meet KPI’s and have a good time in the process
- Working alongside charities and learning new campaigns
- Recruitment and Reporting.
Owner Director
Espressos Cafe
Mackay, QLD
10.2011 - 01.2013
- Managed and Trained a total of 16 Staff members in operations and procedures of the Cafe and Kitchen ultimately to provide the best customer service
- Day-to-Day Operations and Rostering
- Barista operations 220+ coffee’s a day
- Advertising and Marketing campaigns
- Accounting and Bookkeeping
- Technical support for POS systems and printers.
Education
High School Diploma -
St. Patricks Collage Mackay
Mackay, QLD11-2008
Skills
- Bar management
- Customer service
- POS systems
- Staff management
- Operations and procedures
- Rostering
- Barista operations
- Advertising and marketing campaigns
- Accounting and bookkeeping
- Technical support for POS systems and printers
- Fundraising
- Team leadership
- Budgeting
- Accommodation management
- Recruitment and reporting
- Security management
- Portfolio management
- Relationship building
- Online portal systems (simPRO)
- Tenant negotiations
- Property manager communication
- Complaint resolution
- Sales
- Data entry
- Occupational health and safety
- Property sales and management
- Hospitality
Certification
- RMLV ex. 08-Sep-2026
- Liquor Approved Manager 222990
- Cert IV: Occupational Health and Safety - Officer
- Cert III: Property Sales & Management
- Cert II: Hospitality
References
- Thomas Stokes, TopLock Locksmiths, Service Control, 0408 627 834, toms@toplock.com
- Rachel Ballantyne, Reach Out Volunteers, Global Development Manager, 0431 257 003, balantr@advisory.com
Timeline
Bar Manager
Dingo Beach Hotel
06.2021 - 04.2023
Bar / Maintenance
Cape Gloucester Resort
03.2019 - 06.2021
Security/ Portfolio Manager
TopLock Locksmiths
01.2017 - 01.2019
Fundraiser / Team Leader
Outreach Volunteers
07.2014 - 07.2018
Owner Director
Espressos Cafe
10.2011 - 01.2013
High School Diploma -
St. Patricks Collage Mackay
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