Marjorie Abbygail Bachain
Darwin
Summary
Dynamic Personal Banking Officer at Westpac Bank with a proven track record in enhancing customer engagement and streamlining processes. Recognized for achieving high accuracy in transactions and fostering loyalty through strong relationships. Skilled in managing multiple priorities while maintaining a keen attention to detail, ensuring exceptional service delivery.
Overview
4
4
years of professional experience
Work History
Personal Banking Officer
Westpac Bank
09.2023 - Current
- Streamlined account opening procedures for improved efficiency and reduced processing time.
- Reduced wait times and enhanced customer experience by implementing effective queue management strategies.
- Developed strong relationships with customers, leading to increased loyalty and repeat business.
- Achieved high levels of accuracy in transaction processing by adhering to established protocols and guidelines.
Food and Beverage Attendant
H HOTEL
02.2022 - 09.2023
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Greeted and seated guests to provide friendly and welcoming experience.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive ones.
Education
Music -
Bible Music School
02-2015
High School Diploma -
Carlos V. Francisco Memorial National Highschool
Philippines03-2012
Skills
- Strong attention to detail
- Customer engagement
- Optimistic outlook
- Proficient in handling multiple priorities
Timeline
Personal Banking Officer
Westpac Bank
09.2023 - Current
Food and Beverage Attendant
H HOTEL
02.2022 - 09.2023
Music -
Bible Music School
High School Diploma -
Carlos V. Francisco Memorial National Highschool
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