JOHN RICH

A people-focused professional who offers exceptional interpersonal abilities, relationship-building strengths, integrity, and enthusiasm for meeting customer needs to build success. Self-motivated, organised and thorough, with experience in major account management, construction supervising and service operations management. Will deliver a quality client focus and a commitment to meeting business targets. Able to build rapport and trust with others, communicate at all levels and consistently produce quality results. Will contribute to business individually and as a supportive team member. KEY STRENGTHS Communication Skills – articulate and confident verbal communicator with superior written abilities – an active listener, able to tailor communication styles to suit audience needs. Management Skills – Have been continually achieving results and exceeding expectations at management level as well as effectively leading teams of staff to achieve the same. Customer Service – demonstrate a genuine ability to deliver quality customer service – work diligently to ensure customer satisfaction and repeat business. Time Management Skills – manages time exceptionally well and organise myself effectively to produce maximum efficiency. Relationship Management – generates rapport, trust and confidence in others at all levels based on diligent professional and ethical standards at all times. Computer Literate – Microsoft Office, Word, Excel, Powerpoint, Internet skills, type accurately 50 words per minute. Self Management – actively plans and organises to accomplish goals and targets – works efficiently and calmly under pressure – assumes responsibility for accomplishing results. Team Development – contributes to and supports team success – willingly shares ideas, information resources and experience with team members Curriculum Vitae ACHIEVEMENTS Gained valuable experience as a Construction Supervisor, this advanced organization skills, time management and personnel management skills, leadership, working autonomously, complex decision making and exceeding desired results. Acquired understanding and experience of Sales/Account Management, business development strategies, office systems and quality customer service in past and recent employment roles. Pursued professional development and voluntary roles succeeding as President of local junior football clubs. This entailed setting the club up as new, this included delegation, business plans, total risk management assessment and implementation, management of personnel, implementation of small business plans and procedures to ensure continuity and retention. Succeeded in a variety of client focused roles, managing excellent client relationships and actively contributing to business success. PERSONAL ATTRIBUTES Models enthusiasm, reliability and professional standards. Exercises integrity, initiative and reliability. Able to learn new skills quickly and easily. Builds quality relationships with others at all levels. Offers excellent communication skills. Actively contributes to team success Skills Strategic Planning and Execution Employee Motivation and Performance Organisational Development Business Development Operational Analysis Leadership and People Development Integrity and Transparency Industry Expertise Policy Development Complex Problem Solving Judgement and Decision Making Effective Communicator and Public Speaker Relationship and Team Building Annual Planning Articulate Communication Analytical and Critical Thinker Thrives Under Pressure Process Improvement Marketing and Advertising Media Relations People and Culture Approachable and Outgoing Adaptable and Flexible