- I enjoy helping others and giving back to the community
- Cooking
- Participate in running and gymnasium, as recreational activities to maintain physical fitness
- I participate in various sports activities for physical activity, camaraderie, and personal growth
- Passionate about balancing physical health with mental and emotional wellness
John Roberts
West Albury
Summary
Dynamic Store Manager with a proven track record at Amart Furniture, excelling in customer service and team leadership. Enhanced operational efficiency through effective training programs and proactive problem-solving. Successfully managed inventory and fostered strong customer relations, ensuring a high-quality shopping experience and maintaining compliance with industry standards.
Overview
25
25
years of professional experience
Work History
Store Manager
Amart Furniture
Albury, NSW
04.2023 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
Franchisee
Harvey Norman
6 Different Locations In 3 States
10.2000 - 04.2023
- Managed day-to-day operations, overseeing staff scheduling, inventory management, and financial reporting.
- Built strong relationships with suppliers, negotiating favorable terms and ensuring timely delivery of products and services.
- Coordinated successful promotional events aimed at increasing brand awareness and attracting new clientele to the franchise location.
- Ensured compliance with all franchisor requirements, maintaining high standards in product quality and customer service.
- Established strong relationships with local media outlets for increased coverage on promotional events and announcements, resulting in greater public awareness of the franchise''s presence within the community.
Education
Mortgage Broker Certificate IV - Finance
Box Hill Institute of TAFE
Melbourne, VIC06-1998
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Retail store management
- Training and mentoring
- Team leadership
Interests
Timeline
Store Manager
Amart Furniture
04.2023 - Current
Franchisee
Harvey Norman
10.2000 - 04.2023
Mortgage Broker Certificate IV - Finance
Box Hill Institute of TAFE