Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

John Roberts

West Albury

Summary

Dynamic Store Manager with a proven track record at Amart Furniture, excelling in customer service and team leadership. Enhanced operational efficiency through effective training programs and proactive problem-solving. Successfully managed inventory and fostered strong customer relations, ensuring a high-quality shopping experience and maintaining compliance with industry standards.

Overview

25
25
years of professional experience

Work History

Store Manager

Amart Furniture
04.2023 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.

Franchisee

Harvey Norman
10.2000 - 04.2023
  • Managed day-to-day operations, overseeing staff scheduling, inventory management, and financial reporting.
  • Built strong relationships with suppliers, negotiating favorable terms and ensuring timely delivery of products and services.
  • Coordinated successful promotional events aimed at increasing brand awareness and attracting new clientele to the franchise location.
  • Ensured compliance with all franchisor requirements, maintaining high standards in product quality and customer service.
  • Established strong relationships with local media outlets for increased coverage on promotional events and announcements, resulting in greater public awareness of the franchise''s presence within the community.

Education

Mortgage Broker Certificate IV - Finance

Box Hill Institute of TAFE
Melbourne, VIC
06-1998

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Retail store management
  • Training and mentoring
  • Team leadership

Interests

  • I enjoy helping others and giving back to the community
  • Cooking
  • Participate in running and gymnasium, as recreational activities to maintain physical fitness
  • I participate in various sports activities for physical activity, camaraderie, and personal growth
  • Passionate about balancing physical health with mental and emotional wellness

Timeline

Store Manager

Amart Furniture
04.2023 - Current

Franchisee

Harvey Norman
10.2000 - 04.2023

Mortgage Broker Certificate IV - Finance

Box Hill Institute of TAFE

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John Roberts