John Savas
ROSELANDS,New South Wales
Summary
Dynamic leader with a proven track record at Dnata, enhancing customer satisfaction and streamlining operations for growth. Expert in data analytics and client relationship management, I've driven team success through critical thinking and effective incident management. Achieved significant improvements in service delivery efficiency, leveraging strong team leadership to exceed performance goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Service Delivery Manager
Dnata
11.2024 - Current
- Maintained proper staffing levels to guarantee timely and accurate deliveries.
- Streamlined operations for improved customer satisfaction and retention rates.
- Participated in drafting service budgeting, advising on areas of possible improvement to reduce costs and service delivery times.
- Fostered strong relationships with clients to maintain long-term partnerships and drive business growth.
- Evaluated personnel workloads to support capacity planning, adjusting service call scheduling according to available staff.
- Coordinated and led internal and external site team meetings.
- Reviewed established business practices and improved processes to reduce expenses.
- Maintained up-to-date knowledge of industry trends, incorporating best practices into internal procedures for ongoing success.
Transport Operations Supervisor
TOT Transport
10.2022 - 09.2024
- Maintained thorough knowledge of industry regulations, staying up-to-date on changes that may impact company operations or require adjustments to procedures or policies.
- Coordinated cross-functional teams during high-stress situations such as natural disasters or major incidents affecting transport routes or operations.
- Developed contingency plans for potential disruptions in operations, such as equipment breakdowns or severe weather events.
- Enhanced customer satisfaction by addressing inquiries, resolving issues, and providing accurate information about shipment status.
- Mastered enterprise resource planning and logistics and supply chain software and maximized material movement rate.
Service Delivery Supervisor
Dnata
06.2019 - 10.2022
- Collaborated with internal stakeholders to develop tailored solutions for complex client needs.
- Managed staff training and development programs to continuously improve team capabilities.
- Enhanced service delivery efficiency by streamlining processes and implementing best practices.
- Conducted regular performance evaluations, identifying areas of improvement for each team member.
- Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
- Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.
Supervisor of Operations/Crew Trainer
BlueFit Health Club
11.2013 - 09.2016
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
Education
Diploma of Finance And Mortgage Broking - Mortgage Broking And Finance
Institute of Strategic Management
Online12-2024
Skills
- Data analytics
- Incident investigation
- Customer satisfaction
- Case documentation
- Workload management
- Client relationship management
- Incident management
- Billing & invoicing
- Critical thinking
- Team leadership
Certification
- First Aid Certification
- Forklift Certification
Timeline
Service Delivery Manager
Dnata
11.2024 - Current
Transport Operations Supervisor
TOT Transport
10.2022 - 09.2024
Service Delivery Supervisor
Dnata
06.2019 - 10.2022
Supervisor of Operations/Crew Trainer
BlueFit Health Club
11.2013 - 09.2016
- First Aid Certification
- Forklift Certification
Diploma of Finance And Mortgage Broking - Mortgage Broking And Finance
Institute of Strategic Management
Similar Profiles
Nikhil AdityaNikhil Aditya
COOK at DnataCOOK at Dnata
Tiffany DeloachTiffany Deloach
Ramp Agent at DNATARamp Agent at DNATA
SHABAN ADREESSHABAN ADREES
Load Controller Specialist and Ground Dispatcher at DnataLoad Controller Specialist and Ground Dispatcher at Dnata