John Sebastian
Sydney,NSW
Summary
Skilled Loss Prevention Professional with expertise in retail security and investigations. Proficient in managing investigations. Proven track record in the identification of suspicious activities and significantly reducing theft incidents, resulting in minimized losses for businesses. Committed to integrity, adaptability, and effective team collaboration.
Overview
7
7
years of professional experience
Work History
Loss Prevention Officer
TK Maxx
11.2023 - Current
- Conducted incident investigations to identify root causes and implement corrective measures.
- Operated CCTV systems to monitor premises and support security protocols.
- Completed risk assessments to mitigate potential threats and vulnerabilities.
- Collaborated with the police for reporting incidents and securing the apprehension of offenders.
- Analyzed video surveillance footage to identify potential criminal activity.
- Managed covert officers during the surveillance of offenders during shoplifting operations.
- Implemented inventory control measures to reduce shrinkage and improve accuracy.
Security Supervisor
Windsor RSL
09.2022 - 12.2023
- Supervised security personnel to ensure safety protocols were followed.
- Conducted regular patrols to monitor premises and identify potential security issues.
- Trained new staff on security procedures and emergency response protocols.
- Coordinated with management to develop and refine security policies and procedures.
- Maintained records of all incidents that occurred on site including lost and stolen items and unauthorized persons present.
Customer Service/ Salesperson
Laithwaite’s Wine
08.2018 - 01.2021
- Engaged customers by providing tailored wine recommendations and product knowledge.
- Processed customer transactions accurately using point-of-sale systems.
- Developed key customer relationships to increase sales.
Education
Diploma - Social Science
Western Sydney University
01-2019
Skills
- Incident investigation
- Risk assessment
- Collaboration with law enforcement
- Personnel management
- Trespassing prevention
- Security systems
- Theft detection
- CCTV monitoring
- Shoplifter apprehension
- Organized Retail Crime Understanding
- Professional attitude
- Conflict resolution
- Problem solving
- Attention to detail
Qualifications And Licenses
- Western Sydney University - Diploma in Social Science
- Cert II in Security Operations
- First Aid Certified
- Cert III in Investigative Services - working towards
- Security Licensed
References
- Gina Smith, Retail Investigation Manager, 0451 802 067
- Kayle Navarrete, Senior Loss Prevention Officer, 0410 366 661
Current Role
Loss Prevention Officer, TK Maxx, Investigate incidents, Possess de-escalation techniques, Operate CCTV and its system, Manage risk, Work with police for reporting and apprehending offenders
Personal Information
- Age: 27
- Nationality: Australian
Timeline
Loss Prevention Officer
TK Maxx
11.2023 - Current
Security Supervisor
Windsor RSL
09.2022 - 12.2023
Customer Service/ Salesperson
Laithwaite’s Wine
08.2018 - 01.2021
Diploma - Social Science
Western Sydney University