Hi, I’m
John Serle
Sunshine Coast ,QLD
Summary
Dynamic Regional Sales and Operations Manager with Amart Furniture, skilled in financial and budget management. Proven track record of implementing cost-reduction strategies while enhancing customer satisfaction. Adept at data analysis and leadership, driving teams to exceed sales goals and optimize operational performance. Recognized for innovative problem-solving and effective vendor negotiations.
Overview
25
years of professional experience
Work History
Amart Furniture Brisbane , QLD
Regional Sales and Operations Manager
07.2022 - Current
Job overview
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Addressed customer concerns with suitable solutions.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
Amart Furniture Victoria , VIC
Store Manager
08.2016 - 07.2022
Job overview
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Established store tactics and strategies to achieve operational performance and sales goals.
Amart Furniture Victoria , VIC
Regional Sales and Operations Manager
06.2014 - 08.2016
Job overview
- Oversaw financial management, budget management, accounting and payroll activities.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
Amart Furniture Brisbane , QLD
Store Manager
08.2008 - 06.2014
Job overview
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Established store tactics and strategies to achieve operational performance and sales goals.
Amart Furniture Brisbane , QLD
Assistant Store Manager
06.2007 - 08.2008
Job overview
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Organized weekly meetings with department heads to review progress on key objectives.
Amart Furniture Brisbane , QLD
Retail Sales Executive
03.2000 - 06.2007
Job overview
- Conducted market research to stay informed about industry trends and competitive products.
- Set individual and team sales goals, motivating staff to meet and exceed these targets.
- Maintained accurate records of all transactions, including cash handling procedures.
Education
Secondary School Brisbane
09-1999
Skills
- Financial Management
- Budget Management
- Building Morale and Culture
- Leadership/ Coaching
- Inventory Management
- Data Analysis
Timeline
Regional Sales and Operations Manager
Amart Furniture
07.2022 - Current
Store Manager
Amart Furniture
08.2016 - 07.2022
Regional Sales and Operations Manager
Amart Furniture
06.2014 - 08.2016
Store Manager
Amart Furniture
08.2008 - 06.2014
Assistant Store Manager
Amart Furniture
06.2007 - 08.2008
Retail Sales Executive
Amart Furniture
03.2000 - 06.2007
Secondary School
Similar Profiles
Luke VearingLuke Vearing
Assistant Store Manager at Amart FurnitureAssistant Store Manager at Amart Furniture
Kunj ChauhanKunj Chauhan
Sales Representative at Amart FurnitureSales Representative at Amart Furniture
Jarad GreenshieldsJarad Greenshields
Salesperson at Amart FurnitureSalesperson at Amart Furniture
Param WaliaParam Walia
Sales Consultant at Amart FurnitureSales Consultant at Amart Furniture
Emma KellyEmma Kelly
High Ticket Remote Closer at Blush VIP MatchmakingHigh Ticket Remote Closer at Blush VIP Matchmaking