John Sheedy

Venue Manager

ALH Group

03.1999 - 11.2013

Enhanced customer satisfaction with excellent communication, problem-solving skills, and timely resolution of issues.
Managed staff scheduling, hiring, and training to ensure a high level of service quality at all times.
Evaluated customer feedback on a regular basis to identify areas for improvement within venue operations and implemented necessary changes accordingly.
Supervised events from start to finish using effective crowd control methods.
Implemented and enforced safety policies and procedures to manage risks and prevent accidents and mishaps.
Implemented inventory control measures for venue supplies and equipment to reduce waste and improve cost management.
Maintained updated knowledge of industry trends, competitor offerings, and market demands to inform strategic decisions about future event offerings at the venue.
Inspected facility daily for overall cleanliness and to check supply quantities for reordering and restocking.
Increased event bookings by developing and maintaining strong relationships with clients and vendors.
Conducted regular venue maintenance checks and oversaw repairs as needed, maintaining a safe and visually appealing environment for guests.
Increased repeat business by consistently providing exceptional customer service to clients throughout the planning process, event execution, and post-event followup.
Maximized cost-effectiveness by complying with budget, labor and revenue benchmarks.
Coordinated with cross-functional teams to ensure seamless event execution, leading to positive guest experiences and strong client relationships.
Improved revenue generation by creating unique event packages tailored to the needs of different client segments.
Implemented comprehensive risk management strategies to minimize potential liabilities related to health and safety regulations, alcohol service policies, etc.
Established positive working relationships with local authorities such as police departments and licensing boards to ensure compliance with regulatory requirements.
Facilitated seamless transitions between events by efficiently managing setup and breakdown processes for each engagement held at the venue.
Streamlined venue operations for better efficiency and cost reduction by implementing new management systems.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Interacted well with customers to build connections and nurture relationships.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.