John Simson
Brunswick,VIC
Summary
Diligent customer experience lead with proven track record of enhancing customer interactions and satisfaction. Successfully implemented initiatives to streamline customer support processes, leading to improved client retention.
Demonstrated strong problem-solving abilities and effective communication skills in fast-paced environments.
Experienced with managing customer interactions and resolving issues efficiently. Utilizes strong communication and problem-solving skills to enhance customer satisfaction.
Track record of building positive relationships and ensuring customer loyalty. Thorough team contributor with strong organizational capabilities who is experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
5
5
years of professional experience
Work History
Customer Experience Specialist
Engine
06.2024 - Current
- Built rapport with 30+ customers by consistently delivering excellent service, fostering long-term loyalty.
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
- Investigated and resolved customer inquiries and complaints quickly.
- Managed timely and effective replacement of damaged or missing products.
Sales Executive
TGI Sport
05.2021 - 05.2024
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits across the 5 big leagues within Victoria (VAFA, MPFNL, EFNL, GFL, BFL)
- Enhanced client satisfaction, providing exceptional after-sales support and maintaining regular communication.
- Identified new market opportunities through diligent research and networking.
Sports Coordinator
Top End Indoor Sports
08.2020 - 05.2021
- Coordinated sports events successfully, ensuring timely scheduling, venue preparation, and equipment availability across 4 courts.
- Cultivated a strong community presence for the sports program by actively engaging with local schools, clubs, and organizations.
- Handled daily facility scheduling and equipment use.
- Mentored junior staff members providing guidance support throughout their professional development journey.
Sports Coordinator
Gardens Park Golf Club
09.2020 - 05.2021
- Increased attendance at sports events through effective marketing strategies and community outreach.
- Ordered Golf equipment and clothing while keeping meticulous records on shop inventory.
- Managed budgets efficiently by negotiating contracts with vendors, securing sponsorships, and allocating resources wisely.
- Handled daily facility scheduling and equipment use.
Education
Bachelor of Business & Sport Management -
Victoria University
Melbourne, VIC03.2020
VCE -
The Geelong College
Geelong, VIC11.2012
Skills
- Account management, both growth and retention
- CRM software (Salesforce, NetSuite, Data Hub,)
- Workflow management software (Image Relay, Airtable, Mlinc)
- eCommerce management (Web Commander, Big Commerce)
- Problem solving and critical thinking
- Public speaking
- Experience optimization
- Data management
- Teamwork and collaboration
- Customer service
- Customer retention strategies
- POS systems and ordering platforms
- Quality control
- Direct sales
- Complaint resolution
- Problem resolution
- Salesforce CRM
- Database management
- Account management
- Stock management
Timeline
Customer Experience Specialist
Engine
06.2024 - Current
Sales Executive
TGI Sport
05.2021 - 05.2024
Sports Coordinator
Gardens Park Golf Club
09.2020 - 05.2021
Sports Coordinator
Top End Indoor Sports
08.2020 - 05.2021
Bachelor of Business & Sport Management -
Victoria University
VCE -
The Geelong College
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