John Slapp
Dubbo
Summary
Professional with experience in maintaining cleanliness and hygiene in various environments, including classrooms and restrooms. Demonstrated ability to follow safety protocols related to food handling and cleaning procedures, ensuring compliance with health standards. Proven skills in time management and team supervision, contributing to efficient operations in residential and commercial cleaning settings. Committed to continuous learning and adapting to new challenges within the cleaning industry.
Overview
23
23
years of professional experience
Work History
Cleaner
JOSS FACILITY MANAGEMENT
Dubbo
08.2022 - Current
- School cleaner classrooms toilets
Cleaner (Casual)
POHJ Pty Ltd
12.2023 - 01.2024
Team Member
Woolworths Supermarket
Dubbo
01.2021 - 07.2022
- Sales person
Manager
Ideal Rugs
06.2014 - 09.2015
Manager
McDonald's Family Restaurant
07.2003 - 02.2014
- Commenced employment as a Casual in 2003 and became a Full-Time Day Crew Member in 2004, prior to being promoted to my current role as Manager in 2005.
- Experience and skills have been developed through completion of the following responsibilities;
- Supervision, training, leadership, coaching and performance monitoring for team members
- Attending and contributing to fortnightly Managers' and staff meetings and reporting to Store Manager on a daily basis to identify and resolve issues which may affect productivity, quality or service levels
- Meets monthly sales targets/ budgets
- Accurate and regular monitoring of cash flow
- Managing stock control, including ordering and maintaining stock levels to enable the restaurant to meet demand and run efficiently
- Provision of a professional and friendly standard of communication (face-to-face and telephone) customer service for people from a diverse range of backgrounds
- Implementing effective dispute resolution in handling (face-to-face, telephone and email) customer complaints, ensuring that company policies and guidelines are adhered to
- Coordinating monthly detailed cleaning and Personal Maintenance for the store
- Facilitating training of new Managers, supervising team training and undertaking self-directed or group training relating to upcoming events, promotions and the introduction of new lines
- Proactively identifying potential team member issues which may affect productivity, quality applying conflict resolution techniques to resolve issues quickly and effectively
- Working within a multidisciplinary team comprising Managers, casual and full-time team members, transport/delivery operators and suppliers
- Ensuring availability and working flexibly in relation to shift work, including day and evening shifts
- Managing security incidents by contacting security personnel and NSW Police, as required
- Maintaining an up-to-date knowledge and understanding of Workplace Health and Safety policies and regulations, including compliance with Store Audits
- Experience gained in standing in as Store Manager for four weeks in 2012, holding responsibility for all aspects of running the Cobra St Dubbo store, including all administration, providing supervision and support for 15 Managers, rostering and resolving issues with shifts, telephone and computerised ordering, payroll and completing shift work.
Education
Certificate -
TAFE Western Institute
Shift Supervisor Course -
TAFE Western Institute
Fire Extinguishing Training -
Wormald
Certificate III - Retail Operations
McDonald's Family Restaurant
Certificate II - Retail Operations
Access Group Training
Skills
- Food handling
- Laundry
- Residential Cleaning
- Food safety
- Commercial Cleaning
- Cleaning Experience
- Time Management
- Cash handling
- Punctual
- Willingness to learn
- Ability to follow directions
- Classroom cleaning
- Toilet cleaning
- Stock control
- Team supervision
Employment Related Achievements
Experience gained in standing in as Store Manager for four weeks in 2012, holding responsibility for all aspects of running the Cobra St Dubbo store, including all administration, providing supervision and support for 15 Managers, rostering and resolving issues with shifts, telephone and computerised ordering, payroll and completing shift work.
Personal Information
Willing To Relocate: Anywhere
Timeline
Cleaner (Casual)
POHJ Pty Ltd
12.2023 - 01.2024
Cleaner
JOSS FACILITY MANAGEMENT
08.2022 - Current
Team Member
Woolworths Supermarket
01.2021 - 07.2022
Manager
Ideal Rugs
06.2014 - 09.2015
Manager
McDonald's Family Restaurant
07.2003 - 02.2014
Certificate -
TAFE Western Institute
Shift Supervisor Course -
TAFE Western Institute
Fire Extinguishing Training -
Wormald
Certificate III - Retail Operations
McDonald's Family Restaurant
Certificate II - Retail Operations
Access Group Training