John Stokman
Claremont
Summary
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Overview
39
39
years of professional experience
Work History
Store Manager
Harris Scarfe
05.2019 - Current
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
- Visual merchandise - including rotating merchandise and displays to feature new products and promotions.
- Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
- Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Created work schedules according to sales volume and number of employees.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Recruited, trained and mentored new employees and kept employees up-to-date through frequent meetings.
- Evaluated personnel in sales and marketing.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Reported to district manager regarding all store and staff issues, financial goals and sales.
- Instructed staff on appropriately handling difficult and complicated sales and unhappy customers by implementing training.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Achieved consistent budget targets with optimal expense controls and elimination of unnecessary waste.
- Managed all aspects of store operations, including organization, maintenance and purchasing functions.
- Cooperated with staff and clients to achieve customer service goals and surpass team objectives.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Generated repeat business by delivering exceptional customer service and positive engagement.
- Oversaw employee scheduling to guide operations and secure adequate staffing coverage for busy periods.
Store Manager
Woolworths Pty Ltd
01.2008 - 05.2019
- Reported to the group manager regarding all store and staff issues.
- Managed, hired and developed top talent to strengthen workflow and productivity.
- Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
- Determined and implemented quality standards.
- Instructed staff on appropriately handling difficult and complicated sales.
- Boosted sales by identifying area demgraphics to effectively improve sales opportunities.
- Interviewed job candidates and made staffing decisions.
- Partnered with Woolworths Business Partner (HR) to interview, hire, train and develop department managers and team members to build and sustain high in-store performance.
- Scheduled and led weekly store meetings for all employees.
- Managed all aspects of store operations.
- Kept grocery shelves and backroom clean and organized.
- Increased profits through effective sales training and troubleshooting profit loss areas.
- Ensured compliance with policies, standards and security measures.
- Trained and developed new associates on POS system and key sales tactics.
- Created work schedules according to sales volume and number of employees.
- Received and effectively displayed incoming product to promote timely sales.
- Responded to customer concerns with friendly and knowledgeable service.
- Upheld and communicated store programs and standards to ensure quality, freshness, safety and cleanliness.
- Oversaw daily operations of start-up, including staffing and training, compliance, inventory control and financial functions.
- Planned budgets and authorized payments and merchandise returns.
- Cooperated with staff and clients to achieve customer service goals and surpass team objectives.
- Assigned work to team members based on company needs, personal strengths and job knowledge.
- Rotated stock to ensure optimum appeal and minimize shrinkage.
- Reviewed and monitored scheduling, and other expenses to maintain budget.
- Oversaw employee scheduling and payroll processing to guide operations.
- Coached sales team leaders on product knowledge by utilizing training tools.
- Proactively identified performance gaps and implemented process improvements.
- Maintained strong knowledge in the handling of perishables.
- Engaged and interacted with customers to create a positive shopping experience.
- Implemented new process and identified poor work habits to improve effectiveness.
- Delivered positive results by controlling the monthly operations budget and limiting financial discrepancies.
- Maintained proper product level and inventory control of grocery shelves and backroom to foster proper ordering and rotation.
- Generated repeat business through exceptional customer service.
- Monitored and maintained proper humidity and temperature in climate-controlled stockrooms.
- Completed profit and loss performance reports.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
- Rotated merchandise and displays to feature new products and promotions.
- Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
Assistant Store Manager
Woolworths Pty Ltd
01.1993 - 01.2008
- Providing assistance to Store Manager to carry out daily operations.
- Managing the store in the absence of the Store Manager.
- Leading Department teams
Longlife Manager
Woolworths Pty Ltd
01.1992 - 01.1993
Longlife Assistant
Woolworths Pty Ltd
01.1991 - 01.1992
Service 2IC
Woolworths Pty Ltd
01.1990 - 01.1991
Service Assistant (Front End)
Woolworths Pty Ltd
01.1987 - 01.1990
Education
High School Diploma -
Hobart College
Hobart, TASMANIA01-1989
Skills
- Multitasking and organization
- Operations Customer relations
- POS systems
- Mentoring and coaching
- Relationship building and management
- Detail-oriented
- Products and services
- Customer-oriented
- Goals and performance
- Customer service
- Maximizing profitability
- Staff management
- Training and Development
- Goal-oriented
- Store displays/Visual Strategic thinker
- Team development
Timeline
Store Manager
Harris Scarfe
05.2019 - Current
Store Manager
Woolworths Pty Ltd
01.2008 - 05.2019
Assistant Store Manager
Woolworths Pty Ltd
01.1993 - 01.2008
Longlife Manager
Woolworths Pty Ltd
01.1992 - 01.1993
Longlife Assistant
Woolworths Pty Ltd
01.1991 - 01.1992
Service 2IC
Woolworths Pty Ltd
01.1990 - 01.1991
Service Assistant (Front End)
Woolworths Pty Ltd
01.1987 - 01.1990
High School Diploma -
Hobart College