JOHN STRANGWAYS
Brisbane,Australia
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Rizon Building
10.2023 - 05.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
- Responded to customer requests for products, services, and company information.
Tele-Fundraiser/ 2IC
Pareto Phone
10.2020 - 10.2023
- Contacted potential donors to make a gift donation
- Maintained above average weekly quality scores and response rate > the number of 'yeses to no- Little to no errors on a weekly basis
- Progressed into a 2IC role on the 7 03 2023
Cultural Heritage Officer
Jagera Daran PTY LTD
01.2014 - 01.2016
- Expertise was in cultural resource management, specifically related to Aboriginal artifacts
- Excel in monitoring, recording, and surveying these artifacts, while also being skilled in test pit scraping for their discovery
- Dedicated to the preservation and understanding of Indigenous artifacts
Education
QCE -
Bremer State High School
Certificate II In Rail Infrastructure -
Energy Skills QLD
Cert III In Surface Extraction -
Affordable Industry Training
Skills
- Adaptability
- Problem Solving
- Time Management
- Excellent Customer Service
- Communication
- Teamwork
- Customer Service
- Problem-solving abilities
- Critical Thinking
- Active Listening
Tickets
- White Card
- Excavator Ticket
- Roller Ticket
- Front End Loader
- Railway Industry Workers Card
Timeline
Customer Service Representative
Rizon Building
10.2023 - 05.2024
Tele-Fundraiser/ 2IC
Pareto Phone
10.2020 - 10.2023
Cultural Heritage Officer
Jagera Daran PTY LTD
01.2014 - 01.2016
Certificate II In Rail Infrastructure -
Energy Skills QLD
Cert III In Surface Extraction -
Affordable Industry Training
QCE -
Bremer State High School
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