John Stretch
IT Support
Gold Coast,QLD
Summary
Proven IT Support Engineer with a track record of enhancing system performance and user satisfaction at Artesian Hospitality. Expert in network security and technical support, adept at managing multiple projects with keen attention to detail. Successfully reduced downtime and resolved a wide range of technical issues, significantly improving client relations and operational efficiency. Astute [Job Title] with proven ability to analyze, diagnose and resolve computer user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols.
Overview
4
4
years of professional experience
Work History
IT Support Engineer
Artesian Hospitality
11.2021 - Current
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Improved IT system performance by implementing proactive maintenance processes and timely upgrades.
- Reduced downtime by quickly diagnosing and resolving hardware, software, and network issues.
- Increased user satisfaction through effective communication and timely resolution of support tickets.
- Provided remote support to offsite users, ensuring minimal disruption during business travel or remote work scenarios.
- Resolved diverse range of technical issues across multiple systems and applications for customers.
- Enhanced network security with regular vulnerability assessments and prompt patch installations.
Freelancer
Self Employed
01.2020 - 11.2021
- Collaborated with clients to define project requirements and deliverables.
- Managed multiple projects simultaneously while maintaining a high level of attention to detail and organization.
- Developed user-friendly applications, resulting in increased customer satisfaction.
Education
Bachelor of Electrical And Electronic Engineering -
Griffith University
Gold Coast 04.2001 -
Skills
Network Troubleshooting
Remote Desktop Support
Network Security
IT Asset Management
Hardware diagnostics
VPN Configuration
VoIP Systems
Technical Support
Timeline
IT Support Engineer
Artesian Hospitality
11.2021 - Current
Freelancer
Self Employed
01.2020 - 11.2021
Bachelor of Electrical And Electronic Engineering -
Griffith University
04.2001 -
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