John Stretch
Gold Coast,QLD
Summary
Proven IT Support Engineer with a track record of enhancing system performance and user satisfaction at Artesian Hospitality. Adept at managing multiple projects with keen attention to detail, successfully reducing downtime and resolving a wide range of technical issues to improve operational efficiency. Possesses the proven ability to analyse, diagnose, and resolve computer user support issues. Experienced in providing comprehensive technical support and resolving complex technical issues. Knowledge of standard operating systems and networking protocols enhances capabilities in delivering exceptional IT support.
Overview
5
5
years of professional experience
Work History
IT Support Engineer
Artesian Hospitality
07.2023 - Current
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Developed and implemented preventive maintenance procedures.
- Created, updated and maintained Azure security standards and best practices across Azure domain.
- Maintained and built VMs and containers through Azure and Azure Kubernetes Services.
It Support Technician
Artesian Hospitality
11.2021 - 07.2023
- Used ticketing systems to manage and process support actions and requests.
- Implemented Microsoft Azure Active Directory to mitigate security risks and bolster access management.
- Administered web server and supported SharePoint and MS Teams server-based applications.
- Configured and tested new software and hardware.
- Configured hardware, devices, and software to set up work stations for employees.
- Providing configuration, deployment, instruction & fault resolution services
Freelancer
Self Employed
01.2020 - 11.2021
- Collaborated with clients to define project requirements and deliverables.
- Managed multiple projects simultaneously while maintaining a high level of attention to detail and organization.
- Developed user-friendly applications, resulting in increased customer satisfaction.
Education
Bachelor of Electrical And Electronic Engineering -
Griffith University
11.2019
Skills
- System Administration
- Help Desk Support
- Virtualization Technologies
- Active Directory
- Server Management
- Network Troubleshooting
- Linux administration
- Firewall Management
Timeline
IT Support Engineer
Artesian Hospitality
07.2023 - Current
It Support Technician
Artesian Hospitality
11.2021 - 07.2023
Freelancer
Self Employed
01.2020 - 11.2021
Bachelor of Electrical And Electronic Engineering -
Griffith University
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