John Sutherland
Mondrook,NSW
Summary
Caring Mentor bringing four years of experience in related roles. Passionate about working with indigenous youth to support development of their abilities and help each develop to full potential.
Friendly and personable professional willing to take on any challenge. Hardworking and passionate job seeker with strong organizational skills eager to secure Support Worker position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Punctual and efficient Driver known for reliability, route planning and excellent customer interactions. Motivated to provide prompt, friendly and professional service at all times. Responsible Transport Officer brings great safety record, clean driving history and focus on customer satisfaction. Dependable in handling end-to-end deliveries without damages. Maintains clean, neat and professional vehicle.
History of achieving demanding delivery targets and maintaining high customer satisfaction with an open and clear communication style. Proficient in operating vehicle equipment, updating computer systems and coordinating paperwork.
Overview
25
25
years of professional experience
Work History
Transport Officer
Biripi Aged Care Services
12.2021 - 12.2023
- Proactively addressed potential challenges and risks within transport operations, implementing mitigating strategies to ensure minimal disruption in service delivery.
- Improved transportation efficiency by streamlining routing and scheduling processes.
- Maintained strict compliance with safety regulations and industry standards, minimizing accidents and incidents during transport operations.
- Established strong relationships with clients by consistently delivering high-quality services that met or exceeded expectations.
- Completed on-time deliveries by choosing best and most efficient routes.
- Successfully avoided time delivery delays by carefully planning best routes.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Fostered positive working relationships with regular customers.
- Minimized company liability and risks to loads by obeying traffic laws.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
- Protected people and equipment from hazardous materials by using correct procedures.
- Filled out load paperwork and DOT-mandated log books.
- Identified mechanical issues, completed basic repairs and reported serious concerns to management.
Mentor Support Worker
Burrun Dalai
01.2020 - 11.2022
- Served as a role model for professionalism, integrity, and dedication within the mentorship program environment.
- Enhanced mentee performance by providing personalized guidance and support.
- Served as role model for mentees by demonstrating strong values and ethical standards.
- Guided mentees in overcoming challenges by sharing personal experiences and offering practical advice.
- Assisted mentees in developing self-confidence and positive self-image.
- Offered constructive feedback on mentee progress, enabling them to refine their skills and enhance their potential.
- Monitored mentee performance consistently, identifying areas of improvement and adjusting mentorship approaches accordingly.
- Promoted positive relationships between mentees and other peers and adults to encourage social resilience and connection.
- Assisted mentees in setting achievable goals and creating realistic action plans for personal and professional growth.
- Assisted mentees in setting and achieving educational and career goals to encourage independence.
- Promoted a growth mindset among mentees, encouraging them to view setbacks as opportunities for learning and growth.
- Continually assessed own mentoring performance, seeking feedback from peers and mentees to ensure ongoing personal and professional growth.
- Aligned mentoring activities with organizational objectives to drive overall improvement and support the mission of the program.
- Collaborated with teachers, counsellors and administrators to foster access to resources and support.
- Developed trust-based relationships with mentees through active listening and empathetic communication.
- Coordinated with other professionals involved in the mentoring process to ensure seamless support for each participant''s journey toward success.
- Adapted mentorship style based on individual mentee needs, enabling tailored interventions that drove better results than one-size-fits-all approaches.
- Empowered mentees to take responsibility for their learning and development, fostering self-confidence and resilience.
- Maintained strict confidentiality in all situations unless abuse, neglect, or threats identified.
- Collaborated with fellow mentors to exchange best practices, ensuring continuous improvement of mentoring strategies.
- Provided guidance and recommended coping mechanisms for youth dealing with difficult issues.
- Monitored behaviour and reported any incidents to appropriate personnel.
- Encouraged exploration of new hobbies and career opportunities to enhance quality of life.
- Encouraged open dialogue between all parties involved in the mentoring process; fostered an inclusive atmosphere where diverse perspectives were valued.
- Provided guidance on stress management and grounding techniques to reduce overwhelm.
- Developed rapport with mentees'' supervisors, enabling a collaborative approach to supporting mentee growth and development within their workplace context.
- Worked with individuals to help understand and overcome personal, social or behavioural problems affecting educational or vocational situations.
- Assisted students in exploring and selecting career paths.
- Advised students on educational, career and social opportunities.
- Advocated for students to access available resources.
- Delivered supportive and knowledgeable counselling to students with academic or personal concerns.
- Encouraged students to explore age-appropriate and career-related opportunities.
- Collaborated with parents and teachers to help students reach potential.
- Collaborated with parents, school faculty and social workers to address problems and grow student success.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Kept clients engaged in social networks and communities for personal health and growth.
- Assisted clients in developing and setting realistic goals to promote positive change.
- Documented client progress and activities in accordance with agency policies and procedures.
- Participated in interdisciplinary team meetings to coordinate care for clients.
- Collaborated with other professionals to plan and coordinate care for clients.
- Participated in professional development and training opportunities to enhance clinical skills.
- Developed and maintained strong relationships with community resources for successful referrals.
Maintenance Officer
Caltex Service Centre Taree South
01.2009 - 12.2009
- Improved equipment reliability by conducting regular maintenance and inspections.
- Maintained accurate records of maintenance work completed, streamlining future repairs and reducing costs.
- Performed comprehensive assessments of equipment condition, identifying opportunities for improvement or replacement when necessary.
- Reduced downtime through preventative maintenance tasks and timely repairs.
- Contributed to smooth facility operations by promptly addressing any maintenance-related concerns raised by staff members or visitors.
- Enhanced safety standards by ensuring all equipment was properly maintained and compliant with regulations.
- Streamlined repair processes by organizing the necessary tools and materials in advance.
- Conducted regular inspections and audits to support proper functioning of equipment and safety and environmental compliance.
- Conducted routine walk-throughs of facilities to identify potential issues before they escalated into costly repairs.
- Utilized proper tools and materials to adhere to safety guidelines.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
Kitchen Hand
Crusoe's Hut
01.2006 - 12.2007
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
- Collaborated with other kitchen staff members to ensure smooth workflow during peak dining hours.
- Managed time to juggle multiple tasks simultaneously with ease.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Labeled and stored all food items correctly and checked expiration dates routinely.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
- Contributed to a positive team atmosphere through effective communication with colleagues and supervisors.
- Plated and presented food following chef requirements.
- Assisted with meal presentation, garnishing dishes, and arranging serving platters to create an appealing visual display.
- Followed recipes and chef instructions to prepare food correctly.
- Transported food items from storage areas to kitchen for prepping.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Developed strong time management skills, effectively prioritizing tasks to ensure completion within allocated timeframes.
- Learned other teammates' work tasks to train as backup.
- Promoted a safe work environment by adhering to strict health and safety guidelines during all tasks performed in the kitchen.
- Maintained proper food storage procedures to preserve ingredient freshness while minimizing risks of contamination or spoilage.
- Unloaded food deliveries and stored items in proper locations for easy access.
- Streamlined kitchen operations by efficiently handling multiple responsibilities simultaneously under pressure.
- Prepared simple menu items independently when necessary while maintaining high-quality standards set forth by chefs or supervisors.
- Operated kitchen equipment in accordance with manufacturer instructions.
- Demonstrated adaptability by quickly learning new techniques, recipes, and procedures as required for various culinary tasks.
- Provided support during large events or functions through efficient task delegation among kitchen staff members.
- Expedited food service by efficiently delivering completed orders from the kitchen to servers in a timely manner.
- Managed incoming food deliveries, checking for quality and accuracy while properly storing items according to established protocols.
- Enhanced customer satisfaction by promptly addressing any concerns or special requests from guests regarding their meals.
- Reduced waste by effectively managing inventory levels and rotating stock to maintain freshness.
- Monitored inventory deliveries to minimize product losses and prep for service.
- Monitored food temperatures and quality throughout shifts.
- Increased productivity within the kitchen through proactive identification of process improvements and implementing changes where needed.
- Cleaned and maintained work areas, equipment and utensils.
- Loaded dishes, glasses and tableware into dishwashing machines.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
- Followed food safety practices and sanitation guidelines.
- Lifted and carried heavy materials.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
- Maintained composure and work quality while under stress.
- Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
- Stocked and rotated food items according to expiration dates.
- Assisted in setting up and breaking down kitchen stations.
- Prepared sandwiches, salads and other specialty items according to customer specifications.
- Maintained high personal grooming standards and uniform presentation.
- Monitored food temperature, discarding items not stored correctly.
- Trained new staff on food preparation and safety procedures.
- Operated food slicers, grinders and chopper in accordance with safety guidelines.
- Pushed, pulled and transported large loads and objects.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Gardener
Aboriginal Lands Council
01.1999 - 12.2004
- Performed fall and spring cleanup to clear brush and debris from landscaped areas.
- Identified and removed invasive plants and noxious weeds for garden aesthetics and ecosystem health.
- Planted and cultivated by preparing soil and watering and fertilizing plants for thriving and healthy results.
- Used shears, pruners, and chainsaws to prune and trim hedges and shrubs.
- Maintained healthy gardens by timely pruning, fertilizing, mulching, and pest control measures.
- Maintained cleanliness and safety of job sites by properly disposing of waste and returning tools and equipment to proper storage locations.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Enhanced garden aesthetics by implementing creative landscape designs and plant arrangements.
- Boosted curb appeal by keeping lawns well-manicured through mowing, edging, and trimming services.
- Preserved structural integrity of landscapes with proper tree care procedures such as pruning branches and removing deadwood.
- Kept accurate and up-to-date records of scheduled tasks, tools and material inventory to maintain gardens and track progress.
- Maintained gardening tools and equipment by sharpening and cleaning tools to keep in good working condition.
- Planned and designed gardens by selecting plants and layouts to create beautiful and functional outdoor spaces.
- Maximized plant health with customized fertilization programs tailored to specific nutrient needs of various plant species.
- Contributed to a safe working environment by adhering to company safety protocols and maintaining well-organized workspaces.
- Streamlined garden maintenance processes by organizing tools and equipment efficiently for daily use.
- Communicated with customers by answering questions and addressing concerns to provide clients with regular updates on garden status.
- Continued learning about plants, gardening techniques and best practices to provide customers with accurate and constructive information.
- Coordinated with fellow team members to complete large-scale landscaping projects within tight deadlines.
- Safeguarded client satisfaction by addressing concerns promptly and providing effective solutions.
- Monitored weather and soil conditions by checking for moisture and ph levels and adjusting watering and fertilizing.
- Increased property value by designing and installing visually appealing hardscapes, including walkways and patios.
- Determined appropriate pesticides and herbicides, applying appropriately to protect plants.
- Optimized garden functionality with strategic placement of features like pathways, seating areas, and focal points for visual interest.
- Cultivated strong relationships with local nurseries to secure high-quality plants at competitive prices for clients'' projects.
- Removed debris and waste from outdoor areas.
- Prepared soil for planting and sowing.
- Cut trees and shrubs to shape and maintain landscape.
- Inspected gardens for pests, weeds and diseases.
- Maintained gardening tools by replacing blades and fluids.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
- Monitored and evaluated condition of trees, shrubs, lawns and flowerbeds.
- Utilized power tools and landscaping machines to maintain outdoor areas.
- Collaborated with gardeners to plan and design outdoor spaces.
- Coordinated with other landscaping professionals to improve outdoor areas.
- Performed equipment maintenance and repairs to keep tools functional for projects.
- Applied fertilizers and pesticides to outdoor areas according to safety standards.
- Developed and implemented strategies for water conservation.
Education
Certificate II - Chemical Spraying
TAFE
Taree, NSWCertificate I - Landscaping
TAFE
Taree, NSWCertificate I - Basic Woodworking/ Furniture Making
TAFE
Taree, NSWWhite Card - OH&S
TAFE
TareeInduction - OH&S Road Construction Work
TAFE
Taree, NSWCertificate in Education - Year 9 Equivalency
OTEN
Online1998
Skills
- Teamwork and Collaboration
- Positive Reinforcement
- Role Modeling
- Empathetic Approach
- Interpersonal Communication
- Relationship Building
- Emotional Support
- Academic advisement
- Critical Thinking
- Problem-Solving
- Relationship Development
- Conflict Management
- Individual and family support
- Student Support
- Career advising
- Transportation Regulations
- Route Planning
- Driver supervision
- Vehicle Maintenance
- Scheduling Coordination
- Assisting customers
- Documentation skills
- Transportation Planning
- Incident Reporting
- Managing schedules
- Coordinating schedules
- Route Optimization
- Documentation Management
- Customer Service
- Safe Driving Practices
- Attention to Detail
- Efficiency and Time Management
- Multitasking
- Strong Working Relationships
- Dependability and Honesty
- Customer Relationships
- Valid Driver's License
- Vehicle Safety and Maintenance
- Communication and Interpersonal Skills
- Customer Support
- Traffic Laws and Regulations
- Map reading and navigation skills
- Roads and highways knowledge
- Fluent in English
- GPS Navigation
- Documentation
- Customer-Oriented
- NSW Driver's License
References
Andrew Fitzgerald-Forbes
Aged Care Manager - Biripi Aged Care Services
0439 902 979
Coleen Devitt
ED Manning Base Hospital
0421 005 750
Leone Morcome
Biripi Senior Health Worker
0455 856 885
Mr John Clark
CEO TIDE Taree Indigenous Development Employment
02 6552 3652
Chris Sheed
TDE Taree Indigenous Development Employment
02 6552 3652
Timeline
Transport Officer
Biripi Aged Care Services
12.2021 - 12.2023
Mentor Support Worker
Burrun Dalai
01.2020 - 11.2022
Maintenance Officer
Caltex Service Centre Taree South
01.2009 - 12.2009
Kitchen Hand
Crusoe's Hut
01.2006 - 12.2007
Gardener
Aboriginal Lands Council
01.1999 - 12.2004
Certificate II - Chemical Spraying
TAFE
Certificate I - Landscaping
TAFE
Certificate I - Basic Woodworking/ Furniture Making
TAFE
White Card - OH&S
TAFE
Induction - OH&S Road Construction Work
TAFE
Certificate in Education - Year 9 Equivalency
OTEN
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