John Tay

· Strategically planned, organised and controlled administrative requirements of Projects to surpass project objectives in Occupational Health & Safety (OH&S), Environmental Management System (EMS), Quality Assurance (QA) and Financial parameters – ensuring optimal productivity and customer satisfaction throughout all project phases, from design, commissioning and documentation.

· Successfully managed Westfield and Vicinity tenancy fit-outs across Sydney, overseeing defit, design and installation processes in alignment with relevant standards.

· Analysed project performance data to identify areas for improvement.

· Demonstrated adept management skills with the management of approximately 25 projects per month alongside supervising a team of 35 technicians.

· Proactively identified plans and resources to achieve project objectives efficiently.

· Maintained transparent communication to stakeholders and executive management.

· Prepared accurate project invoices for efficient review and approval.

· Monitored project performance to identify areas for improvement and implementing necessary adjustments to optimise outcomes.

· Mitigated project risks effectively via risk assessment and mitigation strategies, minimising potential issues during project execution.

· Conducted extensive research on Australian Fire Safety Standards, analysed data and generated accurate inspection reports for clients.

· Created service quotes, resource procurement, and maintained effective communication with both clients and technicians.

· Efficiently scheduled service calls, repairs, maintenance tasks, while also managing material procurement to ensure seamless operations.

· Liaised closely with project managers to improve existing project strategic plans and workflow – fostering continuous improvement within the team.

· Coordinated and managed schedules of tradesmen and technicians, ensuring optimal utilization of resources.

· Played a pivotal role in maintaining server and database integrity to facilitate smooth operations.

· Reviewed reports and contracts re critical defects, approvals, and work orders.

· Fostered a collaborative and professional work environment – working closely with team members, building strong relationships and promoting shared values.

· Prepared and issued Fire Safety Statements in accordance with regulatory requirements.

· Provided other general office administration to support efficient daily operations.

· Implemented streamlined processes to enhance team productivity and response times.

• · Assisted the Senior Project Manager in various supporting assignments for the procurement of the raw materials necessary for the production of silicon metal.
• · Assisted in supervising the second and third production phases, i.e. land clearing, foundation laying, installation of furnaces and metal production.
• · Contributed in project planning, risk assessments and management processes.
• · Acted as a key translator bridging communication gaps between production and construction teams composing of multicultural members.

· Specialty coffee professional – maintained high product quality within fast-paced environment.

· Key responsibilities encompassed barista duties, excellent customer service, inventory management and the daily maintenance and calibration of all machines and equipment.

· Provided support in training new hires, imparted knowledge of coffee making and techniques and customer service standards.

· Demonstrated aptitude in handling and resolving issues and complaints in a professional manner, fostered customer satisfaction and business success.

· Specialty coffee professional – maintained high product quality within fast-paced environment.

· Key responsibilities encompassed barista duties, excellent customer service, inventory management and the daily maintenance and calibration of all machines and equipment.

· Provided support in training new hires, imparted knowledge of coffee making and techniques and customer service standards.

· Demonstrated aptitude in handling and resolving issues and complaints in a professional manner, fostered customer satisfaction and business success.

• · As the manager/team leader my responsibilities include: team management, overseeing all aspects of café operations, conducting training sessions to ensure high standards of products/services and compliance to OH&S regulations, managing inventory and the rostering of staff.

· Worked closely with facility managers and other stakeholders to optimise revenue.

· Established effective communication channels with stakeholders and suppliers to procure necessary equipment and café supplies.

· Conducted staff training sessions and assessed staff performance to maintain high quality standards.

· Supported in local business promotion through active participation in social events and utilization of various medica platforms.

• Conducted a market survey and research with small, local businesses to formulate a strategic plan in conjunction with relevant clients.
• Supported clients with business analysis, documentation, and data modeling.
• Contributed to internal process improvements by sharing best practices learned from past experiences or industry insights.