JOHN TOMA
Mount Druitt,Australia
Summary
Support program operations by applying strong document management and resource coordination skills to day-to-day needs. Conscientiously address any need and resolve concerns to promote efficiency and maximise service outreach. Proven relationship-building and planning abilities.Organised- detail-oriented- and experienced in adequately handling customer inquiries and transactions. Several years of experience in various retail settings with a proven track record of job success dedicated to identifying customer needs and delivering effective solutions to all problems. excellent time management skills combined
with a superior knowledge of the customer service industry. hardworking- and ready to join my next team Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Youth Officer
Juvenlie Detention Centre NSW Government
Sydney , NSW
02.2024 - Current
- Conducted workshops on youth development and empowerment for disadvantaged young people.
- Facilitated team building activities to promote positive relationships between members of the group.
- Organised recreational activities such as sports, music and art classes to encourage participation from all youths.
- Developed individual learning plans to support young people in achieving their goals.
- Provided advice and guidance to help young people make informed decisions about their future.
- Established partnerships with local organisations to ensure access to resources for youth programs.
- Maintained accurate records of program activities, including participant feedback, outcomes and achievements.
- Encouraged collaboration among different teams by organising regular meetings and social events.
Intern
Justice Action
Glebe, NSW
10.2023 - 11.2023
- Gathered data for market research projects and analyzed findings to make recommendations.
- Collaborated with team members to create a comprehensive social media strategy.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Planned and completed group projects, working smoothly with others.
- Understood and followed oral and written directions.
- Maintained updated knowledge through continuing education and advanced training.
Team Member
Bunnings Minchinbury
Minchinbury, Australia
10.2021 - 02.2024
- Created strong community engagement events with Bunnings and local charities
- Resolved concerns using strong communication and conflict management skills combined with expert sales abilities
- Increased revenue with proactive follow-up on previous purchases and maintaining contact with frequent customers
- Located hard-to-find items for customers, checking sister stores and other businesses to satisfy unique needs
- Boosted sales consistently, building attractive displays and effectively merchandising products.
- Provided customer service support to ensure satisfaction.
Retail Assistant
Target Mount Druitt
Mount Druitt, Australia
10.2019 - 11.2020
- Served as an assistant to all administrative personnel and was the first point of contact for visitors and customers
- Continually served as a helpful and enthusiastic assistant with a proven track record of doing work promptly and professionally
- Maintained up-to-date knowledge of all retail promotions
- Brought forth a self-motivated attitude, as well as the ability to collaborate
- Adhered to all safety rules and guidelines
- Settled any customer disputes in a professional and pleasant manner
- Answered phones, relayed important messages, and served as a general liaison between the store and customers.
Education
Bachelor of Criminology -
Western Sydney University
Sydney10-2024
High School Diploma -
St Marys Senior High School
St Marys09-2021
High School Diploma -
St Agnes Catholic High School
Rooty Hill12-2019
Skills
- Creativity
- Fast Learner
- Decision Making
- Ability to Work in a Team
- Teamwork
- Communication Skills
- Time Management
- Problem Solving
- Leadership
- Microsoft Office
- Strong Community ,engagement
- Teamwork And Collaboration
- Partnership Development
- Team Bonding
- Team Interaction
- Skill-Building Instruction
- Strategic Planning
- Healthy Engagement
- Youth Advocacy Trained
- Youth Mentoring
- Developmental Assistance And Instruction
Languages
- English
- Arabic
Timeline
Youth Officer
Juvenlie Detention Centre NSW Government
02.2024 - Current
Intern
Justice Action
10.2023 - 11.2023
Team Member
Bunnings Minchinbury
10.2021 - 02.2024
Retail Assistant
Target Mount Druitt
10.2019 - 11.2020
Bachelor of Criminology -
Western Sydney University
High School Diploma -
St Marys Senior High School
High School Diploma -
St Agnes Catholic High School
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