John Vakayil Antony

• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
• Developed customized account plans for clients to help them achieve their business goals.
• Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
• Selected correct products based on customer needs, product specifications and applicable regulations.
• Developed and maintained strong working relationships with professionals within assigned territory.
• Built relationships with customers and community to promote long term business growth.
• Stayed current on company offerings and industry trends.
• Contributed to team objectives in fast-paced environment.
• Kept detailed records of daily activities online using the Customer Relationship Management tool Salesforce.
• Offered each customer top-notch, personal service to boost sales and customer satisfaction.
• Collaborated with team members to reach collective sales goals, fostering a supportive work environment.

• Handled client correspondence and tracked records.

• Corresponded with suppliers through email and telephone

• Conducted inventory checks and stocktakes

• Raised, updated, and managed purchase orders.

• Created detailed expense reports, maintained accounting records, and processed invoices.

• Interacted with vendors and contractors to place orders and organise deliveries.

• Developed and updated spreadsheets and databases to track, analyze and report on supplier performance.

• Organised weekly staff meetings and logged minutes for corporate records.

• Delivered exceptional guest experiences through attentive service and quick response to issues.

• Engaged in suggestive selling and other sales techniques.

• Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements.

• Maintained high standards of food quality by reviewing deliveries, overseeing preparation and monitoring food safety.

• Acquired strong interpersonal skills resulting in outstanding communication and collaboration with team members.

Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.

• Upsold menu items to customers, driving up per sale revenues and maximizing profits.

• Kept accurate inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.

• Set up bar for operation, obtained cash bank, stocked service bar, and performed basic bartending duties.

• Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements.

Handled Customer payments - in-store and on deliveries.

• Participated in ongoing job-related training sessions.

• Followed OH&S regulations.

• Followed driving security, policies & procedures.

• Taking orders and making pizzas occasionally.

• Performed cleaning and repairs duties as needed.