JOHN VARGHESE
Summary
Seasoned Operations Manager and talented leader with 3 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
3
3
years of professional experience
Work History
Operations Manager
TVS Supply Chain Rico Logistics
01.2024 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Developed systems and procedures to improve operational quality and team efficiency.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyzed and reported on key performance metrics to senior management.
- Developed and implemented strategies to maximize customer satisfaction.
- Increased profit by streamlining operations.
Operations Support
TVS Supply Chain Rico Logistics
08.2023 - 12.2023
- Provided comprehensive administrative and operational support to the logistics department, assisting with order processing, documentation, and inventory management tasks.
- Provided operations support for specific design portfolios.
- Provided network operations support when monitoring issues occurred unexpectedly.
- Streamlined operations support processes by implementing effective organizational strategies and tools.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Evaluated vendor capabilities, ensuring optimal supply chain management for seamless operations support.
Account Champion
Mainfreight Logistics
05.2021 - 07.2023
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
Graduate Program - Warehouse Store person
Mainfreight Logistics
05.2021 - 07.2023
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Strengthened client relationships by maintaining regular communication and addressing concerns promptly.
- Monitored supervisor to increase understanding of developing client relationships, managing long-term accounts and resolving issues.
- Provided exceptional customer service, responding quickly to inquiries and resolving issues efficiently to ensure client satisfaction.
- Organized weekly meetings with cross-functional teams discussing project status updates and aligning future action plans.
Education
Bachelor of Business - Logistics and Supply Chain Management
Swinburne University of Technology
12.2021
Diploma of Business -
Swinburne University of Technology
03.2019
Skills
- Forklift LF/LO License
- ERP Software MIMS/Trace
- Inventory Management - Mainline
- MS Office (Intermediate)
- Project Management
- MS Project (Intermediate)
- Client Management
- Customer Relationship Management
- Strategic Planning
- Process Improvement
- Health and safety compliance
- Continuous improvements
References
Reference supplied upon request.
Timeline
Operations Manager
TVS Supply Chain Rico Logistics
01.2024 - Current
Operations Support
TVS Supply Chain Rico Logistics
08.2023 - 12.2023
Account Champion
Mainfreight Logistics
05.2021 - 07.2023
Graduate Program - Warehouse Store person
Mainfreight Logistics
05.2021 - 07.2023
Bachelor of Business - Logistics and Supply Chain Management
Swinburne University of Technology
Diploma of Business -
Swinburne University of Technology
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