John Vo

• Led the day-to-day execution of change management processes, ensuring delivery of complex initiatives in the Personal Lending space with minimal disruption and alignment to business capability.
• Partnered with solution architects, product owners, product managers, and engineers to design solution options, scope requirements, and manage risks, dependencies, and service transparency across multi-stream delivery programs.
• Governed processes and applied ITIL-aligned practices, embedding risk, compliance, and regulatory considerations into process and system changes.
• Drove continuous improvement by introducing modern tools, automation, AI, and platform modernisation practices to uplift quality, accelerate lead time to change (LTTC), and support scalability.
• Set clear expectations on standards, operating procedures, and governance frameworks, while ensuring alignment with enterprise priorities and stakeholder readiness.
• Collaborated with QA engineers to review test cases, support UAT, and sign off on production deployment readiness.

Key Achievements:

• Directed end-to-end analysis and solution design to integrate legacy mainframe modules via BIAN APIs, enabling real-time data exchange and improving customer servicing.
• Increased delivery throughput by implementing dynamic environments for COBOL and Mainframe systems, allowing multiple teams to deliver changes simultaneously.
• Enhanced service quality by embedding engineering standards, testing automation, and peer review processes with modern Broadcom and GitHub toolsets.

• Owned product strategy, roadmap, and backlog management to align delivery with business and strategic priorities, compliance requirements, and customer outcomes.
• Defined and prioritised requirements and user stories with acceptance criteria, supporting development teams from design to production release.
• Built strong relationships with stakeholders across business, technology, and vendor partners, ensuring shared understanding and aligned delivery.
• Lead sprint ceremonies in the team to allow optimal planning and continually review and evaluate the squad and continuous improvement.
• Accountable for end-to-end value delivery and product lifecycle management, including requirements lifecycle, production deployment, and change readiness.
• Managed risk, dependencies, and compliance across customer propositions.
• Key Achievements:
• Delivered InstalPay, a new zero-interest personal loan product fully integrated into home lending and ecommerce platforms, creating a seamless digital-only customer experience.

• Oversaw end-to-end planning and delivery across 8 Agile squads, ensuring integrated planning and delivery of resources, priorities, and timelines.
• Assessed business requirements, solution designs, and interdependencies across multi-stream transformation programs.
• Partnered with senior stakeholders to manage risks, regulatory obligations, and benefits tracking across integrated workstreams.
• Liaise with project and business stakeholders to assess the priority of the project and plan the delivery timelines and ensure it is within budget.
• Collaborate and work together with the different technical stacks to ensure dependencies and delivery timelines are met to support the team.
• Planned initiatives in line with release schedules to optimise delivery and ensure compliance with governance frameworks.
• Key Achievements:
• Delivered the Compassionate Care Program, enabling financial relief for customers facing hardship, directly improving customer experience and supporting vulnerable communities.

• Elicited, documented, and translated business and regulatory requirements into functional specifications, user stories, and acceptance criteria.
• Facilitated Agile delivery through backlog management, sprint planning, and stakeholder engagement across hybrid delivery environments.
• Partnered with architects and SMEs to validate the business fit of technical solutions, exploring alternatives, and embedding compliance by design.
• Gather and converting business requirements and needs into functional designs using knowledge of system capabilities, rules, and architecture to technical requirements.
• Identify project delivery issues and risks, assist with mitigation strategies, and escalate where necessary.
• Collaborated with stakeholders and change management teams to manage potential impacts across services and processes.
• Provide support and participate in testing activities including unit, BA and system testing.
• Coached delivery teams to work as self-organising, high performing Agile squads.
• Delivered comprehensive technical documentation, facilitating seamless handovers to support teams.
• Key Achievements:
• Successfully delivered the Comprehensive Credit Reporting (CCR) Project, integrating multiple credit bureaus to provide holistic liability data, improving regulatory compliance, decision-making accuracy, and data governance.