Open To Work
John Westaby
mount pritchard,NSW
Summary
Detail-oriented professional with expertise in CRM software and customer service. Proven ability to enhance client relationships and streamline appointment scheduling.
Overview
1
1
Certificate
39
39
years of professional experience
Work History
Private Contractor
covetul consulting
MOUNT PRITCHARD, NSW
10.2024 - Current
- Developed effective improvement plans in alignment with goals and specifications.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Trained new team members to apply best coding best practices and proper use of development tools.
- Analyzed user feedback to gather input and identify areas required for improvement.
- Educated staff on organizational mission and goals to help employees achieve success.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Evaluated customer needs and feedback to drive product and service improvements.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Created and managed project plans, timelines and budgets.
- Gathered, organized and input information into digital database.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Maintained database systems to track and analyze operational data.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Observed packing operations to verify conformance to specifications.
- Devised and implemented processes and procedures to streamline operations.
- Frequently inspected production area to verify proper equipment operation.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Generated reports detailing findings and recommendations.
- Collected, arranged, and input information into database system.
- Conducted regular reviews of operations and identified areas for improvement.
Account Manager - B2B Business Development
Freelacer
liverpool nsw, NSW
01.2024 - Current
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Presented recommendations for long-term accounts to strengthen brand awareness efforts targeting key audience.
- ndis services marketing and dental services
Sales Manager
Jeenee mobile
parramatta, NSW
01.2020 - 01.2025
- Addressed customer relations issues to support rapid resolution and strengthen client satisfaction.
- Preserved customer relationships through needs assessment and service alignment, while identifying and engaging new customers.
- Engaged attendees at industry events and conventions to communicate sales opportunities clearly.
- Showcased product capabilities to communicate benefits and advantages, encouraging purchase commitments.
Registered Nurse
northern area health service
St Leonards, NSW
01.1988 - 01.2018
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.
- Worked with healthcare team to develop new dialysis treatment flow sheet and other log forms, improving clinical documentation and accountability.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
Human Resources Coordinator
job directions
liverpool, nsw
01.2022 - 10.2024
- Coordinated recruitment processes, including job postings and candidate screenings.
- Coordinated employee onboarding, enabling efficient transitions for new hires.
- Developed training programs to enhance employee skills and knowledge, contributing to workforce development.
- Facilitated employee relations by addressing concerns and resolving conflicts, promoting a positive workplace culture.
- Maintained HR databases and ensured data integrity and confidentiality.
- Facilitated performance management processes via documentation and feedback collection, ensuring precise evaluations and employee development.
- Collaborated with management to refine HR policies and procedures for efficiency.
- Assisted candidates with application processes by answering questions about applications, performing background checks, providing I-9 forms and handling drug screening paperwork.
Education
BBA - Nursing Education
Uts
Lindfield, NSW01-1988
Skills
- Talent acquisition
- Candidate sourcing
- Workplace compliance
- CRM software
- Customer relationship management
- Data management
- MS office
- Problem-solving
- Team collaboration
- Virtual collaboration
- Collaboration
- Client engagement
- Relationship building
- Effective communication
- Excellent communication
- Active listening
- Conflict resolution
Certification
- security operations
Accomplishments
- top salesperson for 3 years in a row
Timeline
Private Contractor
covetul consulting
10.2024 - Current
Account Manager - B2B Business Development
Freelacer
01.2024 - Current
Human Resources Coordinator
job directions
01.2022 - 10.2024
Sales Manager
Jeenee mobile
01.2020 - 01.2025
Registered Nurse
northern area health service
01.1988 - 01.2018
BBA - Nursing Education
Uts