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John Westaby
43 Exhibition Parade Mount Pritchard,NSW
Summary
Detail-oriented professional with expertise in CRM software and customer service. Proven ability to enhance client relationships and streamline appointment scheduling.
Overview
1
1
Certification
4
4
years of professional experience
Work History
self employed
westaby consulting
MOUNT PRITCHARD
2024.10 - Current
- Scheduled appointments by effectively communicating with potential clients to maximize engagement.
- Utilized CRM software to manage leads and track follow-up activities.
- Collaborated with sales team to ensure smooth lead handoff and follow-up.
- Conducted research on target demographics to optimize outreach strategies.
- Delivered excellent customer service by addressing client inquiries promptly.
- Developed scripts for calls to enhance engagement and appointment setting efficiency.
- Monitored and reported on appointment setting metrics for team analysis.
- Coordinated customer appointments to align with their schedules, enhancing client satisfaction.
Human Resources Coordinator
job directions
liverpool, nsw
2022.01 - 2024.10
- Coordinated recruitment processes, including job postings and candidate screenings.
- Managed employee onboarding, ensuring smooth transitions for new hires.
- Developed training programs to enhance employee skills and knowledge, contributing to workforce development.
- Facilitated employee relations by addressing concerns and resolving conflicts, promoting a positive workplace culture.
- Maintained HR databases and ensured data integrity and confidentiality.
- Supported performance management processes through documentation and feedback collection, ensuring accurate evaluations and employee growth.
- Collaborated with management to refine HR policies and procedures for efficiency.
- Assisted candidates with application processes by answering questions about applications, performing background checks, providing I-9 forms and handling drug screening paperwork.
Education
BBA - Nursing Education
Uts
Lindfield, NSW1988-01
Skills
- Talent acquisition
- Candidate sourcing
- Workplace compliance
- CRM software
- Customer relationship management
- Data management
- MS office
- Problem-solving
- Team collaboration
- Virtual collaboration
- Collaboration
- Client engagement
- Relationship building
- Effective communication
- Excellent communication
- Active listening
- Conflict resolution
Certification
- security operations
Accomplishments
- top salesperson for 3 years in a row
Timeline
self employed
westaby consulting
2024.10 - Current
Human Resources Coordinator
job directions
2022.01 - 2024.10
BBA - Nursing Education
Uts