Open To Work
John Westaby
43 Exhibition Parade Mount Pritchard,NSW
Work Preference
Summary
Detail-oriented professional with expertise in CRM software and customer service. Proven ability to enhance client relationships and streamline appointment scheduling.
Overview
1
1
Certificate
5
5
years of professional experience
Work History
Private Contractor
westaby counsulting
MOUNT PRITCHARD, NSW
10.2024 - Current
- Facilitated appointment setting by efficiently communicating with potential clients to increase engagement.
- Utilized CRM software to manage leads and track follow-up activities.
- Collaborated with sales team to ensure smooth lead handoff and follow-up.
- Conducted research on target demographics to optimize outreach strategies.
- Provided exceptional customer service through prompt resolution of client inquiries.
- Developed scripts for calls to enhance engagement and appointment setting efficiency.
- Tracked and analyzed appointment setting metrics for team evaluation.
- Coordinated customer appointments to align with their schedules, enhancing client satisfaction.
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
Account Manager - B2B Business Development
blue safe ndis services and dental services
liverpool nsw, NSW
01.2024 - Current
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
Human Resources Coordinator
job directions
liverpool, nsw
01.2022 - 10.2024
- Coordinated recruitment processes, including job postings and candidate screenings.
- Coordinated employee onboarding, enabling efficient transitions for new hires.
- Developed training programs to enhance employee skills and knowledge, contributing to workforce development.
- Facilitated employee relations by addressing concerns and resolving conflicts, promoting a positive workplace culture.
- Maintained HR databases and ensured data integrity and confidentiality.
- Facilitated performance management processes via documentation and feedback collection, ensuring precise evaluations and employee development.
- Collaborated with management to refine HR policies and procedures for efficiency.
- Assisted candidates with application processes by answering questions about applications, performing background checks, providing I-9 forms and handling drug screening paperwork.
Education
BBA - Nursing Education
Uts
Lindfield, NSW01-1988
Skills
- Talent acquisition
- Candidate sourcing
- Workplace compliance
- CRM software
- Customer relationship management
- Data management
- MS office
- Problem-solving
- Team collaboration
- Virtual collaboration
- Collaboration
- Client engagement
- Relationship building
- Effective communication
- Excellent communication
- Active listening
- Conflict resolution
Certification
- security operations
Accomplishments
- top salesperson for 3 years in a row
Timeline
Private Contractor
westaby counsulting
10.2024 - Current
Account Manager - B2B Business Development
blue safe ndis services and dental services
01.2024 - Current
Human Resources Coordinator
job directions
01.2022 - 10.2024
BBA - Nursing Education
Uts