John Wilkins

• Overseeing the seamless delivery of exceptional service to our valued clients as well as the management of staff performance and ensuring the Health and Safety of all guests and staff at the Hotel
• Management of day-to-day hotel operations at times in hands-on roles
• 24-hour management - live on position
• Management of Front office and housekeeping and Maintenance property operation’s Corporate partnership development for new accommodation contracts Building and maintaining exceptional relationships with clients and Board of Directors Ensuring site compliance with health and safety policies and procedures
• Effective management and support of staff to ensure a high level of guest satisfaction is achieved
• Management of financial reporting and operational budget
• Service level audits and daily inspections Payroll and Roster management Analysis of business performance and identification of development areas to increase profitability Overseeing WHS monthly meeting ensuring understanding from Team members going forward concerning compliance and safety in all areas of the premises
• Achievements: Established new corporate partnership with GDS Travel resulting in immediate revenue growth Increase in positive online feedback and net value increase of reputation Achieved monthly budget compliance across all operational areas (25% improvement) Mentor and leader during the transition period of new general manager for the hotel before heading back to QLD
• Management team set up for the Broome Mardi Gra 2023 held at the Broome Turf Club overseeing all aspects of the setup, running and pack down after event catering 2000 paxs
• Management team set up for the Broome Mardi Gra 2024 held at the Roebuckbay hotel overseeing all aspects of the setup, running and pack down after the event.

Resort Manager of Fraser Island's 3.5 resorts overseeing the daily operations ensuring guest and visitor satisfaction is achieved in line with corporate objectives and revenue targets

• 24-hour resort management Eastern Beach issue management in partnership with QLD Police Service First Aid Responder for all island incidents Financial Management and Reporting Business performance analysis and identification of development areas to increase profitability Development, implementation and monitoring of site-specific work plans in conjunction with resort departments and mainland contractors
• Staff coordination including labor control Staff development and performance management Resort purchasing and transportation control
• Supplier liaison and business improvement Achievements: Developed and maintained Eurong Beach Resorts reputation as Fraser Islands preferred accommodation provider from 2010 – 2015
• Record 10% increase in revenue achieved in 2014 and 2015 >$300k refurbishment program achieved on time and on budget
• Power generation agreement delivered 15% under budget ensuring sustainable future supply
• Project managed the construction of the new Resorts Bio Treatment Plant
• 7-year member of the Fraser Island First Responders Volunteer Ambulance Services.