Summary

Overview

Work History

Education

Skills

Hobbies

Timeline

John Williamson

Devonport,TAS

Summary

Highly Educated, Well Travelled, Driven Professional with a proven track record at SIXT Australia Car Rentals, adept in customer service and mechanical aptitude with attention to Detail. Excelled in enhancing customer satisfaction through exceptional service and maintaining premium vehicle standards. Skilled in collaboration and problem-solving, significantly contributing to operational excellence and strategic fleet management.

Looking for Full-time Permanent Employment within the Customer Service Industry in Devonport and Surrounding Areas.

My Skill sets alone would make a great addition to any future prospective employer.

Overview

years of professional experience

Work History

Customer Service Representative / Vehicle Detailer

SIXT Car Rentals

03.2022 - Current

Responsible for the Day to Day Running of SIXT Car Rentals Devonport City Location.
Meeting and Greeting Every Customer who passes through our doors, regardless of wether or not they have a Reservation with us, we go out of our way to offer our services to whomever needs it - by providing Exceptional Customer Service every time.
Conversing with Multiple Nationalities in a Calm, Empathetic Understanding Manner.
Providing a Premium, Bespoke, One-on-One Service to all our Customers who are Unfamiliar with the Operational Procedures and Functions of Manual Gearbox, Automatic, Hybrid and Electric Vehicles.
I am also Responsible for the Cleaning and Detailing of all Returning Vehicles, making them look as good as new - After all we are providing a Premium service, with Premium Vehicles, at Premium Prices.
Carrying out inspections of all Damaged Vehicles and organising repairs and replacement vehicles through strategic Fleet Planning.
Precision Driving to various SIXT locations throughout Tasmania.
General housekeeping both internally and externally of the Property,carrying out Daily Risk Assessments, ensuring that the Business is Hazzard Free and everything is up to code.

Automotive Smart Repair Technician

ChipsAway.co.uk Ltd./ Hughes Automotive Ltd.

03.2014 - 05.2021

Responsible for Estimates, Customer Enquiries, Making Bookings, Invoicing & Collecting Payments.
Carry out repairs to a wide variety of damages to bodywork panels, Bumper Scuffs,Replacing old damaged panels with New panels, fabricating new plastic components with 3D Pen or from scratch, re-texturing plastic moulded components, plastic welding, touch in & tidy up of stone chips & minor paint imperfections, power polishing & detailing of vehicle.
Generating my own job leads through localized marketing, internet, tv, Radio and Leaflet drops.

Senior Bar Supervisor

The Comrades Club.

12.2010 - 03.2014

Managed bar inventory, restocked supplies & placed orders for Beers, Wines & Spirits.
Responsible for the maintenance & upkeep of the Cellar, Daily Line cleaning, wracking up of Cask Conditioned Ales, Beers and Cider.
Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks & customer-focused events.
Carrying out regular risk assessments in the venue to ensure the safety of the Club & our Patrons.
As a licensed Door Supervisor responsible for all Security issues.
Cash Handling and Banking as required.
Being a Key Holder, responsible for the Opening & Closing Procedures of the Venue.

Education

City & Guilds of London - Level 3 Award in Hybrid Electric Vehicle Repair.

City & Guilds of London Institute.

London, England.

04.2019

Bachelor of Arts - Product Design

Kent Institute of Art & Design

Rochester, Medway, England.

06.2003

Associate of Arts - BTEC Foundation in Art & Design

University of Central England

Bournville, West Midlands, England.

06.2000

High School Diploma -

St Andrews Cathedral School

Sydney, NSW

1987