John Willis-Richards
Summary
I am a responsive and engaging Human Resources Assistant skilled in supporting employees and managers with diverse HR needs. I bring a wealth of experience in a number of workplace environments, including education, entertainment, health and finance. I am a results-driven candidate who has a successful track record of providing administrative and customer support in busy office environments. I am adept at handling multiple projects and prioritising tasks. As a versatile Administration Officer, I have a strong knowledge of office administration and common human resources operations. I am currently studying Human Resources Management with Swinburne Open Education.
Overview
22
22
years of professional experience
Work History
Administration Officer and HR Assistant – People and Culture
Rural Doctors Network
02.2022 - Current
- Management of office facilities, reception duties and events.
- Administration and onboarding support for People and Culture.
- Streamlining of office operations in a post-Covid work environment, involving effective revision of day to day staff administration, client support and data communications.
Disability Support Worker
TassieCare
11.2021 - 12.2021
- Disability Support Worker for NDIS service provider in North West Tasmania.
Teacher Associate/Drama High School Teacher
Latrobe High School
10.2020 - 10.2021
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
- Managed classroom behaviour effectively by establishing clear expectations, modelling appropriate conduct, and consistently enforcing established rules and consequences.
- Created and developed lesson plans to meet students' academic needs.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
Nurse Program Coordinator
Ascott Sales Integration
03.2017 - 10.2020
- Managed day to day issues for a national home nurse program for Cancer patients and Rheumatoid Arthritis patients
- Managed nurse visits, nurse training, onboarding, collection of medication, pay requests and compliance
- Liaised with doctors, specialists, nurses, patients, and pharmacists to support patient care.
Front of House
Sydney Opera House
02.2008 - 01.2020
- Problem-solving with high-end customer base, which involved management of immediate issues of double bookings and patron dissatisfaction
- Management of patrons throughout performance, and ticket checking.
Client Service Administrator
Ernst & Young (EY Australia)
07.2013 - 03.2017
- Coordination, leadership and training of offshore tax support and teams
- Billing and revenue management and end to end Compliance Reporting
- Administration coordination of major client engagements
- Advanced administration skills, with Excel and Outlook
- Servicing high end client expectations for expatriates in a global tax mobility sphere.
Customer Operations Associate
Sensis White Pages
03.2012 - 06.2013
- Responsible for team email inbox, managing written communication to the public.
- Processed of directory orders according to processing times and company guidelines.
- Proficient use of Microsoft Outlook and Excel.
- Accurate database management of personal details.
Sales Contract Coordinator
Sensis Yellow Pages
03.2010 - 03.2012
- Sales Administration Support
- Manager of Sales Contract Coordinator Team Inbox
- Database training and management
- Assisted Sales Representatives with billing and production issues
- Keyed orders and processed cancellations
- Prepared sales reports for Advertiser.
Visitor Host and Coordinator of Public Programs
National Museum Of Australia
12.2004 - 02.2007
- Implemented children's tours and holiday workshops.
- Supervised weekly storytelling activities and Storyteller.
- Provided office administration support for Public Program Team, including, invoicing, diarising appointments and email management.
- Engaged with museum departments and external stakeholders.
- Implemented the museum's new children's night tour in January 2006.
- Coordinated music bands for Australia Day Celebrations in 2006.
- Provided host, information desk assistance and customer service to visiting tourists.
- Provided information desk assistance and supported supervision of large school groups.
Visitor Services Attendant
Australian War Memorial
10.2004 - 06.2005
- Information Guide and Security Assistance
- Supervised and guided school children.
Parliamentary Guide
Australian Federal Parliament
06.2004 - 10.2004
- Tour guide for the public and school groups
- Booking Operation responsibilities.
Administration Assistant
ACT Health
03.2004 - 06.2004
- Receptionist and office support duties.
- File organisation.
Personal Assistant
Robin Davidson: Theatre Director
07.2002 - 12.2002
- Administration Support
- Running Errands
- Assistance with Tax return.
Education
Bachelor of Performance Practice -
UWS Nepean
SydneyBachelor of Arts -
Australian National University
Certificate IV in Human Resources Management -
Swinburne University
03.2024
Fourth Year Exchange Opportunity. - Performance Development - Directing
San Francisco State University
San Francisco 12.2009
Skills
- Information Management
- Regulatory Compliance
- Team Building and Leadership
- Workflow Planning
- Office Management
- Customer Relations
- Cross-Functional Collaboration
- Critical Thinking
- Program Design
- Candidate Sourcing
- Employee Onboarding
- Staff education and training
- Teaching
References
- Nicole O’Neill, Nurse Program Manager, Ascott Sales Integration
- Benjama Kounthongkul, Senior Manager-Mobility, Ernst and Young
Timeline
Administration Officer and HR Assistant – People and Culture
Rural Doctors Network
02.2022 - Current
Disability Support Worker
TassieCare
11.2021 - 12.2021
Teacher Associate/Drama High School Teacher
Latrobe High School
10.2020 - 10.2021
Nurse Program Coordinator
Ascott Sales Integration
03.2017 - 10.2020
Client Service Administrator
Ernst & Young (EY Australia)
07.2013 - 03.2017
Customer Operations Associate
Sensis White Pages
03.2012 - 06.2013
Sales Contract Coordinator
Sensis Yellow Pages
03.2010 - 03.2012
Front of House
Sydney Opera House
02.2008 - 01.2020
Visitor Host and Coordinator of Public Programs
National Museum Of Australia
12.2004 - 02.2007
Visitor Services Attendant
Australian War Memorial
10.2004 - 06.2005
Parliamentary Guide
Australian Federal Parliament
06.2004 - 10.2004
Administration Assistant
ACT Health
03.2004 - 06.2004
Personal Assistant
Robin Davidson: Theatre Director
07.2002 - 12.2002
Bachelor of Performance Practice -
UWS Nepean
Bachelor of Arts -
Australian National University
Certificate IV in Human Resources Management -
Swinburne University
Fourth Year Exchange Opportunity. - Performance Development - Directing
San Francisco State University
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