John Wineberg
Sydney,NSW
Summary
Tactful Claims Specialist with expertise in settlement preparation, claims processing and appeal filing. Diplomatic and personable professional accustomed to handling sensitive, confidential information and investigating complex liability claims. Committed to maintaining customer satisfaction and contributing to company success.
Overview
11
11
years of professional experience
Work History
Claims Officer
QBE Insurance
05.2023 - Current
- Manage high caseload efficiently, prioritising tasks based on urgency and importance to meet deadlines consistently.
- Enhance customer satisfaction by promptly addressing enquiries and providing accurate information on claim status.
- Serve as a mentor for junior staff members, offering guidance in navigating difficult situations encountered in the role.
- Inbound and outbound customer, supplier and Broker calls relating to Commercial, Fleet and Leasing claims
- Proactively keep customers, intermediaries and claims stakeholders fully informed
- Prepare correspondence - mail and email
- Resolve customer / intermediary issues and complaints
- Attend Client Meetings and develop relationships with Fleet clients
- Case Manage Claims in a proactive customer focused manor
- Consistently achieving Met All or Exceeding scorecard results
Motor Claims Consultant
The Hollard Insurance Company
03.2022 - 11.2022
- Day to day management of customer enquiries and validating reported insurance claims
- Provided customers with empathy, certainty, guidance, support and final resolution of claim situations and enquiries whilst at all times doing so with excellent customer service
- Processed claims and provided ongoing claims acceptance decisions and advice on product coverage as per policies and procedures
- Management and proactive maintenance of outstanding claim reserves at every claim interaction to ensure the accuracy of the claim reserves
- Managed large caseloads effectively, prioritizing tasks to ensure prompt attention to urgent matters.
- Provided expert advice on coverage limits and exclusions, helping clients make well-informed decisions about their insurance needs.
- Provide accurate advice to customers and clear information of the next steps in the process of their claim.
Furniture Removals / Offsider / Warehouse Picker
Advantage Property Styling (Now Novari Collective)
07.2018 - 03.2022
- Hands on job involving heavy lifting, requiring energy and team work
- Reporting to the Warehouse Manager responsibilities included, loading & unloading delivery vehicles at the warehouse and ensuring furniture, accessories & décor are on shelf and correctly positioned at all times
- Delivery and furniture installation to and from properties and in between properties
- Pick, check and wrap furniture for following day laid and install
- General warehouse duties and maintenance.
- Used scanners to quickly locate and track items in warehouse.
- Collaborated with team members to achieve daily pick and pack goals.
Assistant Store Manager
Fred Perry Australia
05.2013 - 07.2018
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Streamlined purchase order processes by implementing efficient systems and procedures.
- Aided customers during busy periods with answering questions about products or locations within the store.
- Improved store organisation by efficiently restocking shelves and arranging merchandise according to planograms.
- Demonstrated adaptability in responding to unexpected scheduling changes, maintaining seamless operations during unforeseen circumstances.
- Developed strong relationships with clients through excellent customer service and regular followups.
Education
High School Diploma -
Lasswade High School Centre
Bonnyrigg, UK07.2003
Music Diploma
Telford College
Edinburgh, UK07.2008
Skills
- Claims analysis
- Technical knowledge
- Investigation techniques
- Policy Interpretation
- Graphic Design
- Social Media Marketing
- Relationship Building
Skills And Competences
Microsoft Suite, Customer Service Management, Content Creation, Social Networking, Customer Service & Sales, Graphic Design, Strong Communication Skills
Personal Information
- Date of Birth: 07/20/85
- Gender: Male
- Nationality: British / Australian
REFERENCES
References available on request.
Timeline
Claims Officer
QBE Insurance
05.2023 - Current
Motor Claims Consultant
The Hollard Insurance Company
03.2022 - 11.2022
Furniture Removals / Offsider / Warehouse Picker
Advantage Property Styling (Now Novari Collective)
07.2018 - 03.2022
Assistant Store Manager
Fred Perry Australia
05.2013 - 07.2018
High School Diploma -
Lasswade High School Centre
Music Diploma
Telford College
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