Summary
Overview
Work History
Education
Skills
Certification
References
Personal Information
Timeline
Generic

John zacha

Melbourne,VIC

Summary

Dynamic professional with established expertise in customer engagement and sales strategies. Proficient in cultivating robust customer relationships and utilizing active listening to discern needs, leading to enhanced sales performance.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Sales Advisor

Solution Agency
01.2025 - Current
  • Collaborated with cross-functional teams to optimize sales strategies and improve service delivery.
  • Analyzed market trends to identify new business opportunities and enhance competitive positioning.
  • Implemented feedback mechanisms to gather client insights, driving continuous improvement in sales processes.
  • Provided training and mentorship to junior sales staff, fostering skill development and team cohesion.

Customer Service Role

Agpro
09.2023 - 09.2024
  • Product Knowledge: Stay updated on the latest farming equipment technologies and trends to effectively inform customers.
  • Customer Engagement: Identify customer needs through consultations and recommend appropriate equipment solutions.
  • Sales Strategies: Develop and implement sales strategies to meet or exceed sales targets.
  • Demonstrations: Conduct product demonstrations to showcase the features and benefits of the equipment.
  • Negotiation: Handle negotiations regarding pricing, financing options, and warranties with customers.
  • Market Research: Monitor market trends and competitor activities to identify new sales opportunities.
  • Customer Support: Provide after-sales support, addressing any issues or questions that arise

Business Owner

2greeks
01.2021 - 01.2023
  • Business Operations: Manage daily operations, including sales, marketing, and customer service.
  • Financial Management: Handle budgeting, accounting, and cash flow to ensure profitability.
  • Team Management: Hire, train, and lead staff (if applicable), fostering a positive work environment.
  • Customer Relations: Build and maintain relationships with customers to ensure satisfaction and loyalty.
  • Marketing & Sales: Develop strategies to attract new customers and grow revenue.
  • Compliance: Ensure the business follows all legal and regulatory requirements.

Assistant Manager

Nandos
11.2020 - 07.2021
  • Team Leadership: Assist in leading and motivating staff to provide excellent customer service.
  • Operational Support: Oversee daily operations, including opening and closing procedures, inventory management, and ensuring food quality and safety standards are met.
  • Customer Satisfaction: Address customer complaints or issues, ensuring a positive dining experience for all guests.
  • Staff Training: Help train new employees and ensure team members follow company policies and procedures.
  • Shift Management: Coordinate and manage shifts, ensuring adequate staffing and smooth workflow.
  • Sales & Performance: Monitor sales performance, help implement strategies to achieve targets, and control costs.
  • Health & Safety Compliance: Ensure the restaurant complies with health and safety regulations.

Claims Specialist

TSA Group
09.2019 - 10.2020
  • Review Claims: Assess and verify insurance claims to ensure they meet policy requirements.
  • Gather Documentation: Collect necessary documents like medical records or repair estimates.
  • Communicate: Keep policyholders informed and provide support throughout the claims process.
  • Investigate: Conduct investigations when needed to ensure claims are legitimate.
  • Approve or Deny Claims: Make decisions on claims based on policy guidelines.
  • Negotiate Settlements: Work with third parties and policyholders to resolve claims.
  • Maintain Records: Keep detailed documentation of all claims and related activities.

Digital Marketing Role

Optical
12.2018 - 06.2019
  • Create Content: Write blogs, make videos, and create social media posts to promote your brand.
  • SEO: Use keywords to help your website show up in search engine results.
  • Manage Social Media: Post regularly, engage with followers, and track performance on platforms like Facebook or Instagram.
  • Email Marketing: Send newsletters or promotions to people on your email list.
  • Run Ads: Create and manage online ads on platforms like Google and Facebook.
  • Track Performance: Use tools to see how well your website, ads, and posts are doing.
  • Work with Influencers: Partner with influencers to promote your products.
  • Optimize for Sales: Make changes to your website to turn visitors into customers.

Baggage Handler

Swissport
04.2017 - 09.2018
  • Bagging handler

Sales Role

McKenzie holand
01.2014 - 01.2016
  • Door to door sales

Education

Bachelor's degree - Business Management

Australian Catholic University
Brunswick, VIC

Skills

  • Customer engagement
  • Sales strategies
  • Customer relations
  • Active listening
  • Networking
  • Friendly, positive attitude

Certification

  • Cert IV Real Estate CPP41419 |
  • CPR First Aid Certificate
  • White card
  • Forklift Licence
  • Drivers Licence

References

References available upon request.

Personal Information

Timeline

Sales Advisor

Solution Agency
01.2025 - Current

Customer Service Role

Agpro
09.2023 - 09.2024

Business Owner

2greeks
01.2021 - 01.2023

Assistant Manager

Nandos
11.2020 - 07.2021

Claims Specialist

TSA Group
09.2019 - 10.2020

Digital Marketing Role

Optical
12.2018 - 06.2019

Baggage Handler

Swissport
04.2017 - 09.2018

Sales Role

McKenzie holand
01.2014 - 01.2016

Bachelor's degree - Business Management

Australian Catholic University

Similar Profiles

CREATE PROFILE
John zacha