John Zylstra

Maintained cleanliness of facility grounds by sweeping, mopping, vacuuming, dusting, and removing trash.

• Repaired minor plumbing issues such as unclogging toilets and sinks.
• Greeted visitors upon arrival and directed them to their destination within the facility.
• Followed established safety procedures while performing all tasks related to caretaking duties.
• Developed strong working relationships with tenants through courteous customer service practices.
• Maintained landscaped area by picking up trash, removing debris and general yardman duties.
• Zero turn lawnmower used along side limited Bobcat use.

• Maintained neat and orderly lodging units to exceed guests' expectations.
• Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
• Pruned and trimmed trees and hedges with shears, pruners, or chain saws.
• Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
• Watered lawns, plants, or trees, using sprinkler systems or watering cans as part of overall maintenance plan.
• Explained campground layout and directed guests to campsites.
• Enforced camp rules for protection of guests and staff.

• I have owned and managed the business at the above site for the last 15 years
• My previous employment was with Caltex, Coles, Woolworths and Charlie Carters as store manager and supervisor.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Prepared staff work schedules and assigned team members to specific duties.
• Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
• Forecasted customer demand to set prices or credit terms for goods or services.
• Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
• Delegated work to staff, setting priorities and goals.
• Interviewed, trained and supervised employees.

• I was employed by Direct Fuel Supplies to manage their Caltex Starmart site in Bunbury
• I was responsible for the management of the site and staff, which included hiring, health and safety and all protocols set out by Dept Mines and Petroleum.
• Oversaw storewide merchandising benchmarks to maintain operational excellence.
• Completed thorough opening, closing and shift change functions to maintain operational standards each day.
• Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
• Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.

• The Eaton Caltex site
• My role included assisting the manager in the general running of the site and compliance with all Caltex protocols.