John Allan Cobb
Melbourne,VIC
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
1
1
year of professional experience
Work History
Technical Support Representative
IQor Philippines
10.2022 - 10.2023
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Education
High School Diploma -
Systems Plus College Foundation
Angeles City Pampanga, Philippines04.2022
Skills
- Good Listening Skills
- Written and Oral Communications
- Product and Service Knowledge
- Providing Feedback
- Good Judgment
- Customer Satisfaction
- Customer Service Expertise
- Goals and Performance
- Understanding Customer Needs
- Calm and Professional Under Pressure
Professional Skills
- High-Volume Environments
- Issue Identification
- Call Center Operations
- Customer Support
- Complaint Resolution
- Directing Calls
- Special Requests
- Corrective Actions
- Documenting Calls
- Corporate Standards
- Customer Needs Assessment
- Corporate Policies and Procedures
- Customer Data Confidentiality
- Microsoft Office
Languages
English
Native or Bilingual
Tagalog (philippines)
Native or Bilingual
Additional Information
Keen to expand my horizons, meet new people, learn new skills, and looking for an adventure.
Timeline
Technical Support Representative
IQor Philippines
10.2022 - 10.2023
High School Diploma -
Systems Plus College Foundation
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