John Anthony (Johnny) Khatouki
Blair Athol,NSW
Summary
Earnest individual providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services. Talented Manager with expert team leadership, planning and organizational skills built during successful career.
Overview
12
12
years of professional experience
Work History
Manager
Centre Court Cafe
11.2022 - Current
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Handled business administration functions such as payroll, cash register counting, and supply ordering.
- Developed partnerships with nearby businesses increasing cross-promotional opportunities raising brand awareness.
- Fostered a positive work environment through open communication channels and collaborative problem-solving approaches.
- Cultivated strong relationships with local suppliers to secure top-quality products at competitive prices.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Ensured compliance with food safety regulations by implementing strict sanitation protocols and employee training initiatives.
- Increased repeat business by implementing loyalty programs and offering exceptional customer experiences consistently.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Motivated staff to perform at peak efficiency and quality.
- Worked well in a team setting, providing support and guidance.
Cafe Owner
Khafe Co
11.2015 - 08.2022
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Trained and developed team members
- Managed day-to-day business operations.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Boosted cafe sales with creative marketing strategies and promotional events.
Gym Sales Manager
Planet Fitness
01.2015 - 10.2015
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Evaluated performance against goals and implemented appropriate development plans.
- Prepared sales presentations for clients showing success and credibility of products.
Retail Sales Manager
Platypus Shoes
03.2012 - 12.2015
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Maintained a clean and organized storefront at all times by enforcing strict housekeeping standards across the entire team.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Evaluated employee performance regularly, conducting annual reviews and providing constructive feedback to encourage growth and improvement.
- Developed sales incentives that motivated team members to reach their full potential, resulting in higher overall performance for the store.
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Education
Diploma - Community Services
Tafe NSW
Campbelltown, NSW06.2024
Certificate IV - Community Services
Tafe NSW
Campbelltown06.2023
Certificate IV - Frontline Management
Tafe NSW
Campbelltown, NSW06.2011
High School Diploma -
Mount Annan High School
Mount Annan12.2010
Skills
- Calm Under Pressure
- Dependable and Responsible
- Friendly, Positive Attitude
- Multitasking
- Interpersonal skill's
- Collaboration and Teamwork
- Community Engagement
- Problem-Solving
- Customer Service
- Life Skills Development
References
Lisa Attard
Head Teacher Tafe
(02) 79217738
Lisa.attard9@tafense.edu.au
Raymond Jeffers
Tafe Teacher
0491240841
raymond.jeffers4@tafensw.edu.au
Timeline
Manager
Centre Court Cafe
11.2022 - Current
Cafe Owner
Khafe Co
11.2015 - 08.2022
Gym Sales Manager
Planet Fitness
01.2015 - 10.2015
Retail Sales Manager
Platypus Shoes
03.2012 - 12.2015
Diploma - Community Services
Tafe NSW
Certificate IV - Community Services
Tafe NSW
Certificate IV - Frontline Management
Tafe NSW
High School Diploma -
Mount Annan High School
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