Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Johnathan Cataldo

Melbourne,VIC

Summary

Results-driven management professional with several years of experience in operations, production management, organizational development and team building within diverse industries. Highly adept in planning, coordinating and executing successful production strategies.

Overview

14
14
years of professional experience

Work History

Operations Manager

PaniniCo
Keilor East, Vic
12.2020 - 04.2024
  • Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
  • Interacted with customers to provide assistance with menu selections and any other inquiries or complaints they may have had.
  • Scheduled shift rotations for employees to maximize operational efficiency while minimizing labor costs.
  • Conducted regular inspections of equipment used by staff members in order to maintain safety standards.
  • Established relationships with local businesses or organizations that could refer customers to the cafe.
  • Maintained an accurate cash register system at all times during business hours.
  • Ensured all work areas were kept clean and hygienic according to health regulations.
  • Developed and implemented customer service policies and procedures for cafe staff.
  • Supervised day-to-day operations in the cafe to ensure efficiency and quality standards were met.
  • Implemented new technologies such as POS systems or online ordering platforms into the cafe's operations where appropriate.
  • Analyzed financial data related to sales, profits, budgeting in order to make informed decisions regarding the cafe's future direction.
  • Performed regular maintenance checks on equipment to ensure safe operation.
  • Monitored food quality regularly to ensure it was up to required standards.
  • Ordered supplies needed for daily operations in a timely manner within budget constraints.
  • Developed menu items to help keep profits up and prices affordable for customers by balancing high and low food costs.
  • Took inventory of supplies and equipment and placed new orders to maintain stock levels.
  • Rang up orders on cash register to process cash, credit card and personal check payments.
  • Assisted cook with prep work by cutting vegetables and preparing side dishes and salads.
  • Delivered orders to kitchen and checked for accuracy and correct temperature on pick-up before serving to customers.
  • Greeted customers at front counter, answering questions and inputting specialty coffee orders into POS system.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Trained new employees to perform duties.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Explained goals and expectations required of trainees.
  • Distributed food to service staff for prompt delivery to customers.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Inspected dining and serving areas for cleanliness and proper setup.
  • Delegated work to staff, setting priorities and goals.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.

Manager of Operations /Owner/Operator Truck Driver

Rock bottom Earthworks
Werribee, Vic
02.2013 - 12.2020
  • Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
  • Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
  • Provided leadership and direction to staff members to ensure successful completion of projects on time and within budget.
  • Resolved conflicts among team members by mediating disputes and proposing solutions that both parties could agree upon.
  • Negotiated contracts with vendors for services necessary for daily operations.
  • Coordinated training sessions for new employees regarding company policies, procedures as well as job roles, responsibilities associated with their positions.
  • Ensured compliance with relevant laws, regulations, industry standards. related to the operation of the business.
  • Developed and implemented operational policies and procedures to ensure efficient business operations.
  • Identified opportunities for process improvement initiatives through analysis of current processes and procedures.
  • Maintained effective communication between staff members by providing guidance on tasks and projects or addressing any concerns they may have had about their work environment or job duties.
  • Developed and maintained relationships with key stakeholders, including suppliers, customers, and partners.

Pizza Manager

Werribee Italia Pizza
Werribee, Vic
01.2010 - 01.2013
  • Conducted weekly team meetings to discuss goals and objectives.
  • Coordinated scheduling of employees to meet peak demand times.
  • Established relationships with local businesses as potential customers.
  • Maintained inventory of supplies, ingredients, and equipment.
  • Hired, trained, supervised, and evaluated staff members.
  • Maintained cleanliness of restaurant according to health code regulations.
  • Informed customers of delayed food items and offered estimated times to fill orders.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.

Education

High School Diploma -

Mackillop Catholic Collage
Werribee, VIC
12-2009

Skills

  • Logistics Oversight
  • Maintenance Planning
  • Organizational Management
  • Customer Retention
  • Inventory Management
  • Process Improvement
  • Workflow Optimization
  • Customer Service
  • Decision-Making
  • Budgeting and forecasting
  • Staff Management
  • Management
  • Operations Oversight

References

References available upon request.

Timeline

Operations Manager

PaniniCo
12.2020 - 04.2024

Manager of Operations /Owner/Operator Truck Driver

Rock bottom Earthworks
02.2013 - 12.2020

Pizza Manager

Werribee Italia Pizza
01.2010 - 01.2013

High School Diploma -

Mackillop Catholic Collage

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Johnathan Cataldo