Johnathan Cox
WAGGA WAGGA,NSW
Overview
4
4
years of professional experience
1
1
Certification
Work History
Manager
Schnitz
Wagga Wagga, Australia
01.2025 - Current
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
- Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities.
- Monitored team productivity and performance to support goals.
- Collaborated with staff to develop and carry out processes.
- Coordinated with vendors to ensure timely delivery of goods and services, illustrating adept negotiation skills.
- Kept a record of daily waste disposal activities.
- Prepared ingredients for meals according to recipes and instructions.
- Cleaned, sanitized, and organized kitchen equipment, utensils, and surfaces.
- Restocked condiments and sauces as necessary.
- Monitored quality assurance of all prepared dishes before serving.
- Communicated effectively with other members of the kitchen staff.
- Assisted head chef in preparing dishes for customers.
- Verified that all received shipments met quality expectations before storing them away.
- Assisted in training new cooking assistants.
- Maintained high standards of cleanliness in the kitchen environment.
- Transported cooked foods from the kitchen to dining area tables as needed.
- Organized food items in kitchen storage areas.
Frame and Truss Manufacturer
Hudsons Mitre 10
Wagga Wagga, Australia
03.2024 - 12.2024
- Swept during and after shift and wiped down equipment, maintaining clean work environment.
- Maintained a safe work environment by implementing safety protocols and training staff in proper operation of machinery.
- Analyzed customer feedback and complaints related to product quality issues and implemented corrective actions accordingly.
- Trained personnel in the operation of various machines and equipment used in the manufacturing process.
- Utilized problem-solving techniques to troubleshoot equipment malfunctions and reduce downtime.
- Established quality assurance protocols to ensure accuracy of products manufactured.
- Liaised with management to reduce company waste and optimize profitability.
- Ensured compliance with all applicable federal regulations pertaining to workplace safety and environmental protection.
- Executed manufacturing duties, creating materials for commercial and industrial applications.
- Cleaned work stations and floors to prevent dirt, grime and dust buildup.
- Trained new employees regarding machinery operation and safety guidelines.
Lawn and Garden Associate
XMIL Lawn and Garden
Gympie, Australia
04.2021 - 12.2022
- Ensured compliance with state licensing laws regarding the sale of chemicals used in gardening applications.
- Assisted customers in selecting appropriate lawn care products based on their individual needs.
- Maintained records of work performed including hours worked per day, week, month for payroll purposes.
- Performed basic maintenance tasks such as mowing, trimming, edging, pruning, planting and fertilizing lawns and gardens.
- Resolved customer complaints promptly and professionally.
Team Member
Bunnings Warehouse
Mackay, Australia
05.2022 - 11.2022
- Gained valuable experience in a fast-paced environment by quickly learning new processes, procedures, and systems.
- Communicated effectively with customers, supervisors, and team members.
- Performed opening and closing duties, including store cleaning and restocking.
- Arrived on time for shifts and adhered to company dress code guidelines.
- Developed strong customer service skills and interpersonal communication abilities by working with a diverse group of customers.
- Greeted customers and answered questions regarding products and promotions.
- Provided excellent customer service through solving problems and answering questions.
- Adapted quickly to changing priorities and demonstrated flexibility in responding to customer needs.
- Built relationships with customers through providing accurate information on products or services offered.
- Sorted, labeled, and dated merchandise to prevent expirations and product losses.
Education
Highfields State Secondary College
Toowoomba, QLDSkills
- Customer service
- Team leadership
- Decision-making
- Staff management
- Verbal and written communication
- Staff training and development
- Documentation and reporting
- Customer relationship management (CRM)
- Sales techniques
- Business development
- Expectation setting
- Friendly, positive attitude
- Multitasking
- Attention to detail
- Computer skills
- Active listening
- Calm under pressure
- Task prioritization
- Team management
- Quality assurance
- Employee training
- Safety compliance
- Inventory management
- Time management
- Effective communication
- Problem solving
- Relationship building
- Work prioritization
- Safety procedures
Certification
- White card
- Learner Drivers License
- Food Handling
Timeline
Manager
Schnitz
01.2025 - Current
Frame and Truss Manufacturer
Hudsons Mitre 10
03.2024 - 12.2024
Team Member
Bunnings Warehouse
05.2022 - 11.2022
Lawn and Garden Associate
XMIL Lawn and Garden
04.2021 - 12.2022
Highfields State Secondary College