Summary
Overview
Work History
Education
Skills
Age
Marital Status
Children
Current Employer
Sports Education
Currently Study
Highest Academic
Voluntary Community Involvement
Current Voluntary Coaching Roles
Relevant Experience
Personal Information
Work Availability
Quote
Timeline
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John (Buck) Heron

John (Buck) Heron

Logan Reserve,QLD

Summary

Take-charge professional delivering executive support and team leadership to business operations.

Dependable and detail-oriented to manage multiple tasks and priorities.

Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management.

Background includes successfully managing documentation and daily living support needs for disabled clients.

Great organisational skills with a hardworking mentality and caring approach.

Enthusiastic mentor & coach committed to creating fun and insightful activities for all abilities participants and developing a deep love of sports.

Offering 16-year background in coaching to a diverse range of athletes and educating others on multiple team sports ,game fundamentals and encouraging success through patience and hard work.

Overview

31
31
years of professional experience

Work History

Independent Disability Support Worker

Mabel Australia
Logan Reserve, QLD
08.2023 - Current
  • Drove clients safely to social activities and appointments.
  • Provided high level of physical support by lifting, adjusting, and moving clients.
  • Kept accurate records for client files and handled related paperwork.
  • Kept detailed daily logs with care actions, patient behaviors, and incidents.
  • Adhered to company requirements for patient interactions and care standards.
  • Prepared nutritious meals to meet individual dietary needs for clients.
  • Worked with children and parents to closely monitor and record social, behavioral and academic growth.
  • Worked with medical teams, patients and families to implement effective treatment plans.
  • Facilitated family meetings to discuss patient care plans.
  • Conducted in-home visits to provide supportive services.
  • Managed caseload to satisfy multiple patients with diverse needs.

DIRECTOR OF HERON GROUP CONSULTANTS PTY LTD

HERON GROUP CONSULTANTS PTY LTD
Logan Reserve, QLD
09.2017 - Current
  • Qualified Quality Assurance Auditor,
  • Workplace Management Systems Consultant,
  • Compliance & Risk Management Auditor,
  • Civil Construction National Trainer & Assessor,
  • Resource Mining Nationall Trainer & Assessor,
  • Sports Mentoring Coach,
  • Business Development & HR management Advisor
  • Cultivated strong relationships with customers by responding promptly to inquiries or complaints.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Coordinated activities with other departments to expedite work and improve interdepartmental performance.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Structured HR consulting services to support clients during organisational developments and changes.
  • Provided guidance on legal matters related to contracts or intellectual property rights.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Built strong referral network to generate new business opportunities.
  • Generated reports to review data and issue corrective actions for improvements.
  • Developed policies and procedures to ensure compliance with corporate standards.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Delegated work to staff, setting priorities and goals.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Modified existing software systems to enhance performance and add new features.
  • Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
  • Supervised staff involved in providing direct care services to individuals with disabilities.
  • Attended conferences related to advances in technology that can improve quality of life for those living with a disability.
  • Documented services and collected required data for evaluation.
  • Assessed eligibility requirements for government benefits related to disability status.
  • Counseled clients or patients individually and in group sessions to assist recovery from illness and to adjust to life.
  • Educated clients on options to assist in making informed decisions.
  • Worked collaboratively with other service providers to ensure access to available resources for disabled clients.
  • Developed educational materials about available resources for people with disabilities.
  • Advised families on how to adjust their lifestyles to accommodate the needs of a disabled family member.
  • Provided information to access financial assistance, legal aid or housing.
  • Identified environmental challenges to client progress through interviews with patient and caregivers.
  • Supervised other workers and caregivers providing services to clients.
  • Monitored and evaluated client progress compared to measurable treatment and care plan goals.
  • Developed and implemented disability-related policies, procedures, and practices.
  • Assisted in the development of individualised plans for clients with disabilities.
  • Maintained organised filing system for client records, providing complete documentation of all interactions.
  • Advocated for clients to resolve medical or personal crises.
  • Conducted research on current trends in disability services, best practices, and new approaches to providing assistance to those with disabilities.
  • Assisted individuals in performing wide range of housekeeping functions to develop levels of ability.
  • Collaborated with community workers to implement exciting social activity programs within facility.

PRODUCTION MANAGER

BORAL TIMBER
01.2014 - 01.2017
  • Scheduled staff work assignments, rotations and overtime.
  • Supervised automation and digital platform use.
  • Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
  • Coordinated with other departments to ensure smooth flow of materials throughout the production process.
  • Evaluated schedules, orders and forecasts to plan processes and meet timetables.
  • Reduced process lags by managing employees and training on best practices to ensure optimal productivity.
  • Produced daily operations report forecasting staffing needs and production volume to support cost-reduction and service improvement initiatives.
  • Developed performance metrics to track progress against established goals.
  • Managed daily order backlog through key metrics monitoring for on-time delivery.
  • Created reports on productivity levels, cost analysis, and inventory status.
  • Supervised production schedules, production quality and on-time delivery.
  • Coordinated preventive maintenance on existing and new production equipment and performed routine calibration.
  • Maintained accurate records of production data such as labor costs, output, and quality control results.
  • Provided input for performance reviews and identified areas for additional improvement.
  • Supported audit reviews and initiated corrective actions.
  • Identified and solved complex problems that impacted management and business direction.
  • Issued work orders for repairs to plan maintenance of equipment, machinery and vehicles.
  • Cultivated culture of lean manufacturing and continuous improvement while providing operational leadership.

AREA MANAGER

BORAL CONCRETE QUARRIES & ASPHALT
01.2011 - 01.2014
  • Conducted periodic reviews of inventory levels and product mix in stores.
  • Established ambitious goals for employees to promote achievement and surpass business targets.
  • Gained market share in new sales performance through aggressive team training.
  • Established strong relationships with vendors to secure competitive pricing and best quality products.
  • Maximized branch revenue by optimizing daily operations.
  • Resolved conflicts between employees or customers in a professional manner.
  • Boosted team morale and overall revenue by creating sales contests.
  • Developed and enhanced sales and merchandising programs, positively impacting bottom-line profitability with strong growth.
  • Developed strategies for increasing sales, market share and customer satisfaction.
  • Built lasting relationships with customers to expand client base 65% per annum.
  • Supervised business functions, employee staffing, customer retention and financial accountability for stores.
  • Coached Store Managers on developing effective sales strategies and building customer loyalty.
  • Evaluated budget plans and current costs to project trends and recommend updates.
  • Supported sales team members to drive growth and development.

SAWMILL & PLANNING MANAGER

TANGIWAI SAWMILL
01.2002 - 01.2011
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Recruited and trained new employees to meet job requirements.
  • Assigned work and monitored performance of project personnel.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Conducted regular meetings with stakeholders to review progress and provide updates.
  • Created detailed reports outlining progress, risks, costs and other key metrics.
  • Handled responsibilities successfully in site manager's absence.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Reviewed completed work for accuracy before approving for submission.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Delegated work to staff, setting priorities and goals.
  • Performed market analysis to gather industry insights and inform strategic plans.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Ensured compliance with applicable regulations throughout the course of each project.

PLANNING & DISTRIBUTION MANAGER

WAITANE SAWMILL
01.1997 - 01.2002
  • Proactively identified and solved complex strategy problems impacting business direction.
  • Developed and implemented a comprehensive system for tracking inventory levels, orders and deliveries.
  • Supported senior leadership by accurately reporting monthly and annual sales, P&L and staff efficiency reports.
  • Ensured compliance with applicable laws, regulations, policies and procedures related to distribution activities.
  • Generated over $12,000000 in annual sales by customer rapport while increasing sales by 1200% over previous ownership.
  • Reviewed incoming orders for accuracy prior to shipment preparation.
  • Maintained accurate records of shipments and inventories in accordance with company standards.
  • Directed investigations to verify and resolve customer or shipper complaints.
  • Prepared shipping documents such as bill of lading, invoices and packing slips.
  • Implemented and planned warehouse safety and security programs and activities.
  • Supervised activities of workers engaged in receiving, storing, testing and shipping products to maintain operational efficiency.
  • Examined expenditures to develop plans and budgets for increasing profits or improving services.
  • Established transportation cost standards and economical shipping practices.
  • Monitored product import or export processes to verify compliance with regulatory or legal requirements.

TIMBER PROCESSING MANAGER

TANGIWAI SAWMILL
01.1993 - 01.1997
  • Assisted in the development of reports to track progress against established goals.
  • Improved overall business process management by executing, measuring and monitoring new systems.
  • Conducted regular training sessions for new employees on processing procedures.
  • Developed invoicing systems and internal controls to boost billing efficiencies.
  • Reviewed nonconforming products with QA managers to meet daily production schedules.
  • Monitored daily production activities, ensuring accuracy of data entry and quality control.
  • Created production schedules to fulfill processing goals.
  • Devised safety production and sanitation guidelines to improve overall operations.
  • Provided technical support during system upgrades or maintenance activities.
  • Participated in projects to reduce hazardous waste for environmental improvement.
  • Created financial management mechanisms to minimize financial risk to business.

Education

Diploma of Quality Assurance -

Churchill Education
Brisbane, QLD
10.2018

High School Diploma -

Darfield High School
Darfield
12.1983

Skills

  • Business Administration
  • Contract Management
  • Business Planning
  • Business Development
  • Contract Negotiation
  • Budget Control
  • Project Management
  • Staff Management
  • Project Coordination
  • Staff Development
  • Logistics Management
  • Charismatic Leader
  • Strategic Planning
  • Rules and Regulations
  • Negotiation
  • Financial Management
  • Creativity and Innovation
  • Issues Resolution
  • Verbal and Written Communication
  • Independent Living Support
  • Disability Services
  • Relationship Building
  • Case Management
  • Home Healthcare Services
  • Family Communication
  • Daily Living Requirements
  • Personal Care
  • Individual Support Plans
  • Client Education
  • Risk Assessments
  • Client Needs Assessment
  • Incident Reports
  • Lifestyle Support
  • Youth Services
  • Emotional Support
  • Computer Skills
  • Flexible Schedule
  • Safety Management
  • Meal Planning
  • Occupational Health and Safety
  • Client Transportation
  • Personal Growth Support
  • Health Meals and Snacks
  • Care Documentation
  • Team Leadership
  • Grooming Support
  • Managing Recruitment
  • Instilling Discipline
  • Building Team Spirit
  • Special Events Planning
  • Tournament Procedures
  • Planning and Overseeing Program
  • Player Evaluations
  • Equipment Selection
  • Safety Awareness
  • Improving Performance
  • Training Drills
  • Data Analysis
  • Game Plays
  • Training Exercises
  • Physically Fit
  • Emergency Response
  • Supporting Academics
  • Program Planning
  • Physical Conditioning
  • Team Motivation
  • Facility Maintenance

Age

57

Marital Status

MARRIED TO ROSLYN

Children

4

Current Employer

HERON GROUP CONSULTANTS PTY LTD, DIRECTOR OF HERON GROUP CONSULTANTS PTY LTD,

Sports Education

  • NZ INSTITUE OF SPORT-IRANZ, ADVANCED COURSE, 2008
  • IRB, LEVEL 4 HIGH PERFORMANCE COACHING, 2007
  • INTERNATIONAL RUGBY LEAGUE, COACHING, 2009
  • ARU, LEVEL 2 RUGBY CERTIFICATE, 2022
  • ARU, LEVEL 1 RUGBY CERTIFICATE, 2017
  • ARU, LEVEL 1 RUGBY 7s CERTIFICATE, 2018
  • ARU, ASSISTANT REFEREE CERTIFICATE, 2018
  • AUSTRALIAN TOUCH FOOTBALL, LEVEL 2 COACHING CERTIFICATE
  • REFEREES, LEVEL 2 CERTIFICATE
  • IRB, LEVEL 4 COACHING CERTIFICATE
  • RUGBY SMART, CERTIFICATE

Currently Study

  • CERT IV IN DISABILITY, 2023
  • APPLICATION FOR NZRU RUGBY PLAYER AGENT ACCREDITATION

Highest Academic

  • DIPLOMA QUALITY AUDITING, 2018
  • HIGH PERFORMANCE COACHING SCHOLARSHIP (DSR –WA), 2013-2014
  • CERT IV NATIONAL TRAINER & ASSESSOR, 2017
  • CERT IV WORK HEALTH & SAFETY, 2017
  • CERT IV CIVIL CONSTRUCTION SUPERVISION, 2016
  • CERT IV RESOURCE MANAGEMENT PROCESSING, 2015

Voluntary Community Involvement

  • DIRECTOR OF RUGBY, BOND PIRATES RUGBY CLUB, 2022
  • GOLD COAST CYCLONES U15s GIRLS HEAD COACH, 2022
  • SOUTH EAST QUEENSLAND U15’S GIRLS ASST COACH, 2022
  • QLD KIWIS U16’s GIRLS HEAD COACH, 2022
  • RESOURCE COACH, MIAMI HIGH SCHOOL, 2022
  • HEAD COACH, BOND PIRATES, 2021
  • QLD BARBARIANS U14 BOYS, 2021
  • GOLD COAST CYCLONES COLTS COACH, 2020
  • GOLD COAST CYCLONES SENIOR TRIALS COACH, 2020
  • GOLD COAST CYCLONES SELECTOR –JUNIOR TEAMS, 2020
  • FAR NORTH COAST U15’S GIRLS RUGBY 7S COACH, 2018, 2020
  • NEW ENGLAND LIONS U11S-U16S RUGBY COACH, 2015, 2020
  • CASINO BULLS UNDER 16S GIRLS HEAD COACH, 2019, 2020
  • CASINO BULLS CLUB SECRETARY, 2019, 2020
  • CASINO BULLS RESERVE GRADE HEAD COACH, 2018
  • KALGOORLIE STORMERS RUGBY CLUB, 2011, 2014
  • GOLDFEILDS UNDER 10 RUGBY COACH, 2011, 2014
  • GOLDFEILDS U18 TOUCH RUGBY COACH, 2012
  • PRESIDENT, EASTERN GOLDFEILDS RFU, 2012, 2014
  • ENGLAND SUMMER RUGBY COACHING CAMP, 2007
  • HEAD COACH, CENTRAL MAORIS DIVISIONAL TEAM, 2009, 2010
  • KING COUNTRY MAORIS SENIOR COACH, 2010
  • WANGANUI NPC DEVELOPMENT SQUAD COACH, 2009
  • PRESIDENT, WANGANUI RFU (HURRICANES), 2008
  • WANGANUI UNDER 16’S RUGBY COACH, 2006

Current Voluntary Coaching Roles

  • BOYS UNDER 15’S COACH, BRISBANE STATE HIGH SCHOOL
  • OPEN WOMENS 15’S RUGBY COACH, CELTICS
  • UNDER 13’S RESOURCE TRAINING COACH, YATLA RAMS
  • SPORT HEAD COACH, HGC

Relevant Experience

  • PRODUCTION MANAGER, BORAL TIMBER, 2014, 2017
  • AREA MANAGER, BORAL CONCRETE QUARRIES & ASPHALT, 2011, 2014
  • SAWMILL & PLANNING MANAGER, TANGIWAI SAWMILL, 2002, 2011
  • PLANNING & DISTRIBUTION MANAGER, WAITANE SAWMILL, 1997, 2002
  • TIMBER PROCESSING MANAGER, TANGIWAI SAWMILL, 1993, 1997
  • HEAD COACH, 15 YEARS SENIOR RUGBY EXPERIENCE

Personal Information

  • Hobbies: RUGBY, VOLLEY BALL, TOUCH FOOTBALL, SOCIAL GOLF, COACHING SPORTS AT ALL LEVELS, COOKING GREAT FOOD, FISHING & CAMPING, PLAYING GUITAR, SPENDING FUN TIMES WITH OUR FRIENDS AND FAMILY
  • Nationality: NEW ZEALAND

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

"It cost nothing to be kind. - Random acts of kindness can change a mindset and define a culture."
Buck Heron

Timeline

Independent Disability Support Worker

Mabel Australia
08.2023 - Current

DIRECTOR OF HERON GROUP CONSULTANTS PTY LTD

HERON GROUP CONSULTANTS PTY LTD
09.2017 - Current

PRODUCTION MANAGER

BORAL TIMBER
01.2014 - 01.2017

AREA MANAGER

BORAL CONCRETE QUARRIES & ASPHALT
01.2011 - 01.2014

SAWMILL & PLANNING MANAGER

TANGIWAI SAWMILL
01.2002 - 01.2011

PLANNING & DISTRIBUTION MANAGER

WAITANE SAWMILL
01.1997 - 01.2002

TIMBER PROCESSING MANAGER

TANGIWAI SAWMILL
01.1993 - 01.1997

Diploma of Quality Assurance -

Churchill Education

High School Diploma -

Darfield High School

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John (Buck) Heron