Summary
Overview
Work History
Education
Skills
Volunteerexperience
References
Affiliations
Certification
Accomplishments
Work Availability
Work Preference
Software
Languages
Timeline
Hi, I’m

John Carlo Duran

Albanvale,Australia
John Carlo Duran

Summary

Passionate health professional with a Bachelor of Health Science in Public Health and a minor in Indigenous Health, currently pursuing a Post Graduate Certificate in International Community Development. Experienced in customer service and leadership, with a strong administrative background and current role as a Ward Clerk in ICU. Seeking a full-time position in public health or community services to leverage my skills and contribute to improving health outcomes while fostering personal and professional growth.

Overview

3
years of professional experience
1
Certification

Work History

Royal Melbourne Hospital
Parkville, Victoria

Ward Clerk (Intensive Care Unit)
05.2024 - Current

Job overview

  • Ensure smooth operations of a 42-bed ICU ward, managing patient flow and staff coordination.
  • Streamline ward operations, coordinating patient care and staff communication, while maintaining accurate records using iPM and EMR systems.
  • Provided administrative support to physicians and nursing staff by entering patient data into hospital systems.
  • Performed clerical duties such as typing, data entry, scanning and filing documents.
  • Collaborated with healthcare team members on various projects such as developing new policies or procedures.
  • Assisted in organizing admissions paperwork for new patients admitted to the facility.
  • Answered phone calls to provide assistance, information and medical personnel access.
  • Maintained strong and trusting rapport with patients and all healthcare staff to build relationships.
  • Managed unit call reception and routed calls to correct department.
  • Communicated with patients with compassion while keeping medical information private.

Next Data Centre
Footscary , Victoria

Customer Service Representative
03.2023 - 05.2024

Job overview

  • Welcomed visitors professionally, enhancing client satisfaction and trust.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Generated precise incident reports, improving response times and accuracy.
  • Utilized CRM Software (Salesforce) to cater clients' needs.
  • Managed deliveries, ensuring timely distribution and receipt.
  • Generated precise incident reports, improving response times and accuracy.

Uniqlo Australia
Werribee, Victoria

Assistant Partnership (Team Leader)
11.2021 - 11.2023

Job overview

  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions
  • Provided coaching and feedback on employee performance, encouraging professional development.
  • Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
  • Maintained a positive work environment that promoted collaboration between team members.
  • Identified needs of customers promptly and efficiently.
  • Evaluated needs of departments and delegated tasks to optimize overall production.
  • Developed strategies for problem solving and conflict resolution among team members.

Education

Victoria University

Bachelor of Health Science from Public Health
01.2023

University Overview

  • Scholarship: High Achievement Scholarship Award
  • Minor: Indigenous Health

Skills

  • Communication
  • Health Education
  • Data Entry
  • Relationship Building
  • Administrative Support
  • Teamwork and Collaboration
  • Reception Management
  • Medical terminology proficiency
  • Microsoft Office proficiency

Volunteerexperience

Volunteerexperience
  • Australian Red Cross - Blood Donation
  • Clean Up Drive – Cleaning Roadside, Local Parks, Beaches
  • Tree Planting Day
  • Aged Care Facilities – Perform and Entertain elderly

References

References
  • Joanne Forrest, Royal Melbourne Hospital, joanne.forrest@mh.org.au, 0414384737
  • K-Fort Esguerra, Next Data Centre, Kfort.esguerra@nextdc.com, 0478955033

Affiliations

Affiliations
  • Blood Donation
  • Clean Up Drive (local areas)
  • Elder Care Facilities (Performance)

Certification

  • Provide First Aid

Accomplishments

Accomplishments
  • Supervised team of 15 staff members daily.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

On-SiteHybridRemote

Important To Me

Work-life balanceCareer advancementCompany CultureFlexible work hoursPersonal development programs

Software

IPM - Patient Administration System

EMR - Electronic Medical Records

Salesforce

Languages

Tagalog
Native language
English
Proficient (C2)
C2

Timeline

Ward Clerk (Intensive Care Unit)
Royal Melbourne Hospital
05.2024 - Current
Customer Service Representative
Next Data Centre
03.2023 - 05.2024
Assistant Partnership (Team Leader)
Uniqlo Australia
11.2021 - 11.2023
Victoria University
Bachelor of Health Science from Public Health

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John Carlo Duran