John Chau
POINT COOK,VIC
Summary
Experienced and proven track record with some of the world's largest QSR industries, I come with over 25 years of franchise experience resulting in strong operational excellence coupled with exceptional business acumen, people development and engagement.
With high-energy, adopting best practices to successfully build and motivate dynamic team(s), cultivating a company culture with a growth mindset, contributing new ideas to continually drive company growth. Collaborating and embedding clear processes to maintain long term sustainable growth through implementing systems aligned with company goals. Dedicated to continuous self development to stay relevant and ahead of rapidly evolving and changing markets. Results-oriented and proactive in finding win-win solutions to company wide problems. Versatile Manager focused on team building and talent development. Competitive edge with over 15 years experience working with and for Subway in the capacity as a MUO Franchisee, Field Consultant, Franchise Training, Franchise Sales Manager, Franchise Construction Manager, legal and leasing execution for new stores, remodels, relocations, transfers throughout all metro and regional Victoria Tasmania.
Overview
28
28
years of professional experience
Work History
Chief Development Officer
OMI Group
10.2022 - Current
- Reporting directly to the CEO.
- Head of Company Development, Franchising, Leasing, Construction, Legal, Compliance, Social Media.
- Franchise Performance management.
- Franchise recruitment and development.
- Public Relations.
- Gapmaps, Geotech.
- Lease management and negotiations.
- Implementation of strategic and sustainable brand expansion plan enabling rapid growth from 8 to 20 stores nationally and internationally.
- Personal Development Program for leadership team.
- Orchestration of a new Franchise development from end to end known as Local Hero Singapore.
- Development and up-keep of Operations Manuals.
- Development and up-keep of Franchise Agreements and Disclosure Statements.
- QSR market competitive analysis.
- International Franchise Expansion.
Chief Operating Officer
OMI Group
07.2021 - 09.2022
- Reporting directly to the CEO.
- Head of Company Operations, Day to Day Operations, Compliance, Human Resource, Finance, Procurement, Marketing, IT.
- Implementation of operating procedures that promote corporate and company culture.
- Develop and execute monthly store performance evaluations to promote consistency in customer experience.
- Orchestrated key components to the Brand creation of KZO (modern Korean casual dining) franchise model from end to end.
- Managing a 400% capacity expansion to the central kitchen and logistic framework to support brand expansion.
- Implementation of new Point of Sale.
- Implementation of QR ordering.
- Appointment and engagement of Employment Lawyers - MST.
- Execution of employment contracts.
- Appointment and engagement of Franchise Lawyers.
Franchise Business Consultant and Construction Manager
North West Subway Development
, VICTORIA
12.2017 - 06.2021
- Reporting directly to Development Agents.
- Oversee a portfolio of 169 Subway outlets and leading the construction and development of Greenfield restaurants, remodels, relocations, alongside facilitation of operational excellence, franchise sales, compliance, legal, leasing, marketing, training and coaching.
- Project management of construction from end to end
- Roll out of Subway’s new global corporate design throughout North West of Victoria inclusive of all Melbourne CBD locations
- Managing external relationships with retail design, construction, compliance teams across multiple sites.
Franchise Business Consultant and Franchise Sales Manager
North West Subway Development
, VICTORIA
01.2013 - 11.2017
- Reporting directly to the Development Agents.
- Orchestrated and Introduced franchise sales induction program
- Vetting for new Franchise candidates and franchise expansion processes
- Facilitated in excess of 30 sale of Subway Franchises annually
- Assessment of contract of sales for accuracy and authenticity
- Assessment of finance loan contracts for accuracy and authenticity
- Assessment of lease and sub lease for accuracy and authenticity
- Managing external relationships with multi tier lending/banking institutes and executives
- Compliance assessment of every franchise applications
- Franchise sales and development of new Greenfield locations
Franchise Business Operations Consultant
Subway Systems Australia
, QUEENSLAND
01.2010 - 12.2012
- Reporting directly to SSA Regional Director of Operations.
- Oversee a portfolio of 175 Subway outlets throughout South East Victoria and Tasmania in operational excellence
- Aligned metrics and measured success in order to further improve store operations
- Manage and ensure overall execution of Operation Excellence and delivery against business plan
- Align initiatives to corporate and business strategy to achieve desired organization outcomes
- Worked with multiple teams to identify, plan and execute areas for improvement to promote world class Customer Experience.
Operations Manager
McDonalds Caracal Investments PTY LTD
, VICTORIA
12.2008 - 01.2010
- Reporting directly to the Licensee.
- Coached, motivated and inspired a large team to unleash potential across 7 McDonalds
- Oversee day to day business operations to maintain brand standards
- Responsible and supervised a team of over 70 Managers and in excess of 600 employees
- Responsible for the delivery of training and assessment in retail management certification 2 and 3 traineeships to offer ongoing development and training
- Part of leadership[ team fully responsible for business performance and financial results.
- Intricate sales forecasting and annual cash flow projections
- Orchestrate and oversee justified budgets
Franchise Business Operations Consultant
North West Subway Development
, VICTORIA
12.2005 - 12.2008
- Reporting to Director of Operations.
- Honored to be part of achieving 100 Subway store milestone throughout North West Victoria.
- Executed metrics and measured success in University of Subway training and development platforms.
- Delivery of training and assessment in retail management certification 2 and 3 traineeships to offer ongoing development and training.
- Manage and ensure overall execution of Operation Excellence and delivery against business plan.
- Planned and conducted staff trainings, with a strong emphasis on customer experience.
RESTAURANT MANAGER
McDonald’s Australia
, VICTORIA
10.1995 - 11.2005
- Reporting to McDonald's Head Office Operations Consultant.
- Drives a customer obsessed mindset and engages the team to deliver exceptional customer experiences.
- Verifies that food safety daily/monthly checklists are completed to 100%.
- Effectively diffuses negative situations to guide a positive resolution during customer recovery.
- Ensuring a safe working environment by strictly adhering to McDonald’s safety and security policies and procedures.
- Role model and inspiring the team in ‘The Macca’s Way’
- Demonstrates strong two-way communication skills, and the ability to express complex ideas in a clear, concise and timely manner
- Utilizes restaurant metrics and reporting data to assess progress against goals and action plans.
- Verifies the efficiency of restaurant scheduling to optimise sales and profitability.
Education
MBA - Studying
University
RomeBachelor - Business, Marketing - Studied
Royal Melbourne Institute of Technology
Graduate Diploma - Business Administration
Certificate IV - Mortgage And Finance
Kangan Institute
Melbourne, VICCertificate IV - Agents Representative
Kangan Institute
Melbourne, VICCertificate IV - Training and Assessment
Kangan Institute
Melbourne, VICCertificate IV - Retail Management
University of Ballarat
Ballarat, VICSkills
- Growth Mindset
- Deep Understanding of Subway Operations
- Experienced with Subway Corporate Culture
- Self Motivated
- Relationship Orientated
- Customer centric Focus
- Exceptional Business Acumen
- Commercial Leasing
- Business Finance
- Construction
- Project Management
- Employment Relations - Fair Work
- Change Management
- Team Player
- Franchise Legal
- Microsoft Office Suite expert
- Corporate Compliance
- Thorough Geographic understanding of Victoria and Tasmania
References
Reference:
Tony Abate 0419 357 425
-Director - North West Subway Development
Martin Verschuur 0418 548 599
-Director - Vyarman Commercial Property Consultants
More upon request
Additional Information
- OMI Group awarded 'Emerging Franchisor of 2022' by FCA
- Development and construction of Local Hero Singapore franchise 2022
- KZO awarded 'Gold' in the Melbourne Design Awards 2022
- Development and construction of KZO franchise 2021
- Owned and operated Subway Hawthorn 2014 – 2018
- Owned and operated Subway Werribee Maltby Bypass 2011 - 2015
- Awarded for the most Subway’s remodeled to global corporate design in ANZ 2018
- Awarded for operational excellence year on year
- Introduced and launched franchise sales information induction program
- RAWS Signatory for Vehicle Importation
- Enjoy property development
- Enjoy cycling
Languages
English
Native/ Bilingual
Cantonese
Limited
Timeline
Chief Development Officer
OMI Group
10.2022 - Current
Chief Operating Officer
OMI Group
07.2021 - 09.2022
Franchise Business Consultant and Construction Manager
North West Subway Development
12.2017 - 06.2021
Franchise Business Consultant and Franchise Sales Manager
North West Subway Development
01.2013 - 11.2017
Franchise Business Operations Consultant
Subway Systems Australia
01.2010 - 12.2012
Operations Manager
McDonalds Caracal Investments PTY LTD
12.2008 - 01.2010
Franchise Business Operations Consultant
North West Subway Development
12.2005 - 12.2008
RESTAURANT MANAGER
McDonald’s Australia
10.1995 - 11.2005
MBA - Studying
University
Bachelor - Business, Marketing - Studied
Royal Melbourne Institute of Technology
Graduate Diploma - Business Administration
Certificate IV - Mortgage And Finance
Kangan Institute
Certificate IV - Agents Representative
Kangan Institute
Certificate IV - Training and Assessment
Kangan Institute
Certificate IV - Retail Management
University of Ballarat
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